Clerical Officer

Job summary

This post is Fixed term/Secondment until 7th February 2026 to meet the needs of the service.

To provide a comprehensive high level, efficient, accurate and prompt administrative service to all stakeholders by assisting in the smooth running of the service.

As a member of the Administration Team, a flexible approach to the post is essential to enable prioritising the different workloads and duties.

Main duties of the job

To maintain case notes in the department in good condition and repair damaged notes as and when required.

Compile case notes for new patient attendees at clinic.

Correct and accurate use of WPAS, including use of registration and outpatients screens.

Comply with agreed method of tracking case notes to ensure they can be found at any time.

Correct and accurate use of WPAS, including use of registration and outpatients screen.

Collect and distribute patient case notes or urgent items manually when required to and from other areas of the hospital.

Retrieve and return hospital case notes from other departments within the hospital as and when requested by the medical staff.

Open and prioritise incoming mail ensuring distribution to the appropriate person.

Make appointments on WPAS system at designated times.

Ensure letters, results and any other documentation is filed in the correct section of patient case-notes.

Relay messages and enquiries in a timely manner e.g. to nurses, doctors and patients.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.