Job summary
To be responsible for providing professional, efficient, accurate and prompt administrative & clerical support to the Division.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
- To receive and respond to telephone enquiries from patients, families, other agencies and Health Board Staff in a professional, helpful and sensitive manner, answer queries within own area of responsibility or refer to the appropriate department.
- Be able to work on own initiative to ensure an efficient administrative & clerical service delivery.
- Proactively ensure all documentation is appropriately completed and filed accordingly.
- The post holder will ensure that systems and procedures for recording and filing information are suitable for the purpose and make efficient use of resources.
- Ensure that accurate and relevant information is readily accessible in the required format to authorised people only.
- The post holder will ensure that all case-notes, their content and other records are tracked to the relevant person, and returned to file as quickly as possible in a tidy condition.
- Ensure that the departmental and Health Records are created and maintained in accordance with Health Board Policy.
- Use of local patient administration systems to manage all referrals, waiting lists and appointments for all patients in a timely manner.
- Produce statistical information, minutes of referral / waiting list meetings etc from provided and dictated materials as appropriate.
- Maintain strict confidentiality at all times and deal with patients and their relatives with utmost courtesy and discretion.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- oUp to GCSE standard for Maths and English or equivalent experience oRequired to hold NVQ Level 3 or equivalent experience
Desirable
Experience
Essential
- Experience of office and administration procedures
Desirable
- oExperience in more than one clinical area oExperience in managing clinic diaries/appointment schedules
Aptitude and Abilities
Essential
- oAbility to communicate clearly and precisely both verbally and in writing. oAble to assess a situation and act decisively oDemonstrate a breadth of experience and ability to apply this to practice oDemonstrate recent effective contribution to multidisciplinary working oHas the ability to independently make clinical decisions oGood attention to detail oAble to identify links and potential problems when assessing a situation oObservant oBasic computer skills oDemonstrate a good understanding of audit and its application to uses in practice
Desirable
- oAbility to speak Welsh oExperience in stock management oExperience of understanding research/audit
Knowledge
Essential
- oIT skills to be competent using Microsoft Office(outlook, excel, word) oAwareness of Health and Safety Regulations oGood written and verbal communication
Personal Qualities
Essential
- oEnthusiastic, motivated and approachable oAbility to motivate and lead others oAwareness and willingness to be involved in implementing change oAble to challenge and offer viable alternatives oStrength of character and confidence to manage opposition and overcome obstacles in a positive and non- threatening way oAble to work in complex situations
Other
Essential
- oCommitted to continuous professional development oTravel throughout North Wales
Desirable
- Welsh speaking Be prepared to work flexible hours
Person Specification
Qualifications
Essential
- oUp to GCSE standard for Maths and English or equivalent experience oRequired to hold NVQ Level 3 or equivalent experience
Desirable
Experience
Essential
- Experience of office and administration procedures
Desirable
- oExperience in more than one clinical area oExperience in managing clinic diaries/appointment schedules
Aptitude and Abilities
Essential
- oAbility to communicate clearly and precisely both verbally and in writing. oAble to assess a situation and act decisively oDemonstrate a breadth of experience and ability to apply this to practice oDemonstrate recent effective contribution to multidisciplinary working oHas the ability to independently make clinical decisions oGood attention to detail oAble to identify links and potential problems when assessing a situation oObservant oBasic computer skills oDemonstrate a good understanding of audit and its application to uses in practice
Desirable
- oAbility to speak Welsh oExperience in stock management oExperience of understanding research/audit
Knowledge
Essential
- oIT skills to be competent using Microsoft Office(outlook, excel, word) oAwareness of Health and Safety Regulations oGood written and verbal communication
Personal Qualities
Essential
- oEnthusiastic, motivated and approachable oAbility to motivate and lead others oAwareness and willingness to be involved in implementing change oAble to challenge and offer viable alternatives oStrength of character and confidence to manage opposition and overcome obstacles in a positive and non- threatening way oAble to work in complex situations
Other
Essential
- oCommitted to continuous professional development oTravel throughout North Wales
Desirable
- Welsh speaking Be prepared to work flexible hours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
