Job summary
An exciting opportunity has arisen within the Acute Paediatric Department. Are you an organised and focused individual looking for a rewarding opportunity, then we have the perfect role for you? We are seeking a dedicated Booking Clerk Co-ordinator to join our team in managing bookings.
The candidate should have knowledge of services provided by the Children's Services and clear understanding of waiting list principles.The successful candidate should be organised, self motivated and able to work well as a member of a busy team.
The vacancy is for 15 hours per week on a Thursday and Friday.
The ability to speak Welsh at Level 3 is an essential requirement for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
To provide an accurate and prompt administrative function to facilitate the delivery of an efficient and effective appointment booking service.
To be part of a cohesive and integrated admin function to the service.
Provide 'first point of access' administration for all referrals and appointments into the Paediatric Booking Centre. Act of first point of contact for all enquiries and referrals into the service.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and/or knowledge
Essential
- GCSE Maths and English A-C or equivalent
- IT skills in relation to Microsoft Packages including word and excel
- Awareness of local/national waiting list management policy and knowledge of waiting times
- Awareness of local/national waiting list management policy and knowledge of waiting times.
Desirable
- Statutory Mandatory Training as per Health Board Policies
Experience
Essential
- Experience of working in an acute hospital/GP Practice
- Experience dealing with the general public
Desirable
- Previous Medical records or hospital based clerical experience
- Knowledge of RTT
Aptitude and Abilities/ Personal Qualities
Essential
- L3 Welsh essential
- Ability to work as part of a team
- Proven communication skills (written, verbal and telephone)
- Excellent interpersonal skills in order to deal with clinicians, senior managers and clerical staff.
- Able to concentrate on administrative duties in an unpredictable environment, ability to manage work with regular interruptions from patients, medical staff and external agencies.
- Ability to react to unpredictable issues, re-prioritising own workload if necessary, with often tight deadlines
- Excellent communication and organisational skills with ability to demonstrate initiative in response to demand of the workload
Desirable
- Evidence of ongoing/continuous personal development
Other
Essential
- Role may require some flexibility
Person Specification
Qualifications and/or knowledge
Essential
- GCSE Maths and English A-C or equivalent
- IT skills in relation to Microsoft Packages including word and excel
- Awareness of local/national waiting list management policy and knowledge of waiting times
- Awareness of local/national waiting list management policy and knowledge of waiting times.
Desirable
- Statutory Mandatory Training as per Health Board Policies
Experience
Essential
- Experience of working in an acute hospital/GP Practice
- Experience dealing with the general public
Desirable
- Previous Medical records or hospital based clerical experience
- Knowledge of RTT
Aptitude and Abilities/ Personal Qualities
Essential
- L3 Welsh essential
- Ability to work as part of a team
- Proven communication skills (written, verbal and telephone)
- Excellent interpersonal skills in order to deal with clinicians, senior managers and clerical staff.
- Able to concentrate on administrative duties in an unpredictable environment, ability to manage work with regular interruptions from patients, medical staff and external agencies.
- Ability to react to unpredictable issues, re-prioritising own workload if necessary, with often tight deadlines
- Excellent communication and organisational skills with ability to demonstrate initiative in response to demand of the workload
Desirable
- Evidence of ongoing/continuous personal development
Other
Essential
- Role may require some flexibility
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
