Clerical Officer

Job summary

To provide a comprehensive high level, efficient, accurate and prompt administrative service to all stakeholders by assisting in the smooth running of the service.

As a member of the Administration Team, a flexible approach to the post is essential to enable prioritising the different workloads and duties.

Excellent communication and interpersonal skills are required to carry out duties with tact, diplomacy and sensitivity. Make sound decisions and judgements using initiative and level of authority as agreed with Line Manager.

Knowledge and understanding of the structure, policies, management and operational procedures within the department and the Health Board as required in order dealing with internal and external enquiries in a competent and confident manner.

Main duties of the job

Correct and accurate use of WPAS, including use of registration and outpatients screens

To maintain case notes in the department in good condition and repair damaged notes as and when required.

Compile case notes for new patient attendees at clinic.

Collect and distribute patient case notes or urgent items manually when required to and from other areas of the hospital.

Retrieve and return hospital case notes from other departments within the hospital as and when requested by the medical staff

Data inputting duties such as patient activity.

Assist the Administrator in the general day to day running of the administration office

To be competent with the use of, data processing, spreadsheets, Health Board Internet, E-mail, photocopiers and laminators

To undergo any relevant training to the job role, including mandatory training e.g. fire, manual handling, and keep competencies and skills up to date.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.