Job summary
This post is fixed term/secondment until December 2025 to meet the needs of the service. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
The Catering Co-ordinator will support the Assistant Manager in the delivery of efficient and effective operational services across the Catering Services, provided within the locality. Contributing to the achievement of Statutory Compliance within the area of responsibility.In conjunction with peers co-ordinates day to day activities of the supervisory team and operational staff within the department.This post holder is a key member of the Facilities team and will be required to provide support in the development of service improvements and assist with, or undertake specific tasks/projects as required.
Main duties of the job
Required to support the Management Team in ensuring Food Safety Compliance and Verification, Health & Safety Audits and Compliance, Maintenance and Updating ESR staff records, Mandatory & PADR Compliance & Reporting, E-Rostering & identifying efficiencies and cost savings in site rosters, Analyse Back Office System/Datasym for accurate stock control, food costing, income (EFPMS) and identifying further income generation and saving efficiencies.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description
Job responsibilities
Communication and RelationshipsTo communicate effectively and in a timely manner at all levels of staffboth internally and externally, selecting the most practical and efficientmethod of communication.To support the Head of Service, Service Manager and AssistantManager to ensure the maintenance of positive relationships within theCatering Team.Meet regularly with senior staff, peers, and supervisors to ensureeffective and timely communication regarding continuity of service,scheduling and arranging meetings as necessary.Be actively involved in management forums and facilitate own teammeetings in conjunction with peers to ensure service provision.Deal with difficult people, situations and complaints in a sympathetic andprofessional manner, resolving matters where possible and if necessaryrefer to Assistant Manager.Deal with routine enquiries in a courteous manner using own initiative.Deal with routine information in an appropriate manner.Deal with confidential and sensitive information in an appropriatemanner, maintaining the strictest confidentiality and discretion at alltimes e.g. confidential staff information. Escalating as necessaryinformation of a distressing nature.Liaise with other services both internally and externally, includingcontractors, maintaining excellent communication and workingrelationships with all members of staff and external representatives inline with Health Board policies and procedures.Report any repair and maintenance matters with regard to the buildingand working environment to the Estates Operational Services whilstmaintaining records accordingly.Training and DevelopmentIn conjunction with peers provide mentorship, support and advice to allstaff within area of responsibility. Ensure all staff are given fair andequitable access to development opportunities through a range oftraining options and competency based assessments.In conjunction with peers prepare for and conduct staff appraisalinterviews for relevant staff and ensure supervisory team undertake staffappraisals for all staff within their area of responsibility. Assess anytraining or development needs and report to the Assistant Manager.Assist in the implementation of the training plan.Participate in the departmental induction and training of new staffmembers and record accordingly.In conjunction with peers arrange mandatory training and recordappropriately escalating anticipated non-compliance to AssistantManager.Develop and maintain own skills and knowledge and contribute to thedevelopment of the team.Agree personal objectives with line manager in accordance with KSFoutline.Attendance at appropriate training courses as required andresponsibility for maintaining own personal development portfolio andtraining record.Ensure own compliance and compliance of the team with regard tomandatory training and CPD requirements, maintaining records oftraining and development undertaken by all staff.Policy and Procedures/Service DevelopmentAssist with the review, maintenance and implementation of policies andprocedures relating to own area of responsibility.Comply with BCUHB and departmental Policies and Proceduresrelevant to the area of work and be aware of the impact of such on thedepartment and services.Propose areas for improvement within the service and assist with theimplementation of change.Planning and OrganisationalAssist the Assistant Manager in the co-ordination/management ofservice provision to ensure the delivery of an efficient and effectiveservice in accordance with policies, procedures, legislation and statutoryrequirements.In conjunction with peers co-ordinates day to day activities of thesupervisory team and operational staff within the department.Advise the Assistant Manager on changes in demand or unexpectedoperational issues that will impact on work allocation and priorities.Support the Assistant Manager to ensure services are delivered againstobjectives, achieving quality outcomes, prioritising own work load andworking to tight deadlines.Support the Assistant Manager to ensure adequate staffing levels andresources are available to provide a service that meets the needs of theservice user.Amend duty rotas and authorise leave, ensuring the provision of coverfor absence, maintaining appropriate records.Schedule and arrange meetings as necessary.PhysicalOperate machinery and/or equipment as required reporting faults asnecessary to ensure safe use. Ensure faults are rectified or initiatealternative methods of work whilst waiting for repair. Record inaccordance with relevant procedures and escalate faults that cannot berectified in a timely manner.Patient / Service User CareEffectively act on concerns reported by team members or service usersincluding information highlighted during audits, Performance Appraisaland Development Reviews (PADR), on questionnaires, etc.Assist patients, service users, relatives during incidental contactsFinancePlace and / or receipt orders, using Oracle or other appropriate orderingsystem, in line with purchasing arrangements and current contracts.Take receipt of goods and organise appropriate storage ensuringrecords are maintained accordingly in line with relevant procedures.Where required, ensure the safe handling and security of cash at alltimes in accordance with relevant policies and Standing FinancialInstructions.Organise and undertake stock checks as relevant to specific area on aregular basis and take action in relation to over or under stock issuesidentified.Human ResourcesAssist with the management and recording of sickness absence, up toand including the Informal stage, in line with policy and procedures.Assist with the recruitment and selection process, in line with policy andprocedures.Support the Assistant Manager to ensure compliance with the Health,Safety and Welfare Regulations 1992, in line with policy and procedure.Monitor the conduct of staff under area of responsibility during thecourse of their duties in line with BCUHB policies and procedures,advising staff when their conduct falls outside of expected standardsand escalating if improvements are not achieved.In conjunction with peers, investigate issues relating to departmentalperformance and work towards a solution. Report such issues tomanagement and advise if a solution is not found.Prepare reports in relation to performance for management.Information and ResourcesUse the appropriate system to record staffing information includingsickness absence, annual leave, PADR dates, and training for staffwithin area of responsibility e.g. ESR.Regularly use computer software to produce rotas, reports, trainingplans, PADRs, etc. and to ensure all records are accurate, up to dateand comply with the Data Protection Act.Research and DevelopmentThe post holder is required to source information on specific issues andregularly undertake research to facilitate briefings and/or preparation ofreports on behalf of the Assistant Manager.Effectively monitor service quality standards and service usersatisfaction in liaison with the Assistant Manager using a variety ofmethods including questionnaires, visual checks, undertaking auditsetc., to ensure service standards are met.Participate in occasional equipment testing.OtherCarry out risk assessments as necessary, report and review incidents,near misses and hazards using the Datix system.Ensure all areas of the department are kept clean and tidy in order tomaintain a safe working environment.Ensure correct PPE is used at all times and manual handlingprocedures are adhered to, where relevant.Record lost property in line with the relevant departmental /organisational procedures.Undertake such other duties as may be required from time to time,commensurate with the title of the post.Works autonomously within own area of work, referring to AssistantManager when necessary.The post holder will be required to travel between Health Board sites.
Job description
Job responsibilities
Communication and RelationshipsTo communicate effectively and in a timely manner at all levels of staffboth internally and externally, selecting the most practical and efficientmethod of communication.To support the Head of Service, Service Manager and AssistantManager to ensure the maintenance of positive relationships within theCatering Team.Meet regularly with senior staff, peers, and supervisors to ensureeffective and timely communication regarding continuity of service,scheduling and arranging meetings as necessary.Be actively involved in management forums and facilitate own teammeetings in conjunction with peers to ensure service provision.Deal with difficult people, situations and complaints in a sympathetic andprofessional manner, resolving matters where possible and if necessaryrefer to Assistant Manager.Deal with routine enquiries in a courteous manner using own initiative.Deal with routine information in an appropriate manner.Deal with confidential and sensitive information in an appropriatemanner, maintaining the strictest confidentiality and discretion at alltimes e.g. confidential staff information. Escalating as necessaryinformation of a distressing nature.Liaise with other services both internally and externally, includingcontractors, maintaining excellent communication and workingrelationships with all members of staff and external representatives inline with Health Board policies and procedures.Report any repair and maintenance matters with regard to the buildingand working environment to the Estates Operational Services whilstmaintaining records accordingly.Training and DevelopmentIn conjunction with peers provide mentorship, support and advice to allstaff within area of responsibility. Ensure all staff are given fair andequitable access to development opportunities through a range oftraining options and competency based assessments.In conjunction with peers prepare for and conduct staff appraisalinterviews for relevant staff and ensure supervisory team undertake staffappraisals for all staff within their area of responsibility. Assess anytraining or development needs and report to the Assistant Manager.Assist in the implementation of the training plan.Participate in the departmental induction and training of new staffmembers and record accordingly.In conjunction with peers arrange mandatory training and recordappropriately escalating anticipated non-compliance to AssistantManager.Develop and maintain own skills and knowledge and contribute to thedevelopment of the team.Agree personal objectives with line manager in accordance with KSFoutline.Attendance at appropriate training courses as required andresponsibility for maintaining own personal development portfolio andtraining record.Ensure own compliance and compliance of the team with regard tomandatory training and CPD requirements, maintaining records oftraining and development undertaken by all staff.Policy and Procedures/Service DevelopmentAssist with the review, maintenance and implementation of policies andprocedures relating to own area of responsibility.Comply with BCUHB and departmental Policies and Proceduresrelevant to the area of work and be aware of the impact of such on thedepartment and services.Propose areas for improvement within the service and assist with theimplementation of change.Planning and OrganisationalAssist the Assistant Manager in the co-ordination/management ofservice provision to ensure the delivery of an efficient and effectiveservice in accordance with policies, procedures, legislation and statutoryrequirements.In conjunction with peers co-ordinates day to day activities of thesupervisory team and operational staff within the department.Advise the Assistant Manager on changes in demand or unexpectedoperational issues that will impact on work allocation and priorities.Support the Assistant Manager to ensure services are delivered againstobjectives, achieving quality outcomes, prioritising own work load andworking to tight deadlines.Support the Assistant Manager to ensure adequate staffing levels andresources are available to provide a service that meets the needs of theservice user.Amend duty rotas and authorise leave, ensuring the provision of coverfor absence, maintaining appropriate records.Schedule and arrange meetings as necessary.PhysicalOperate machinery and/or equipment as required reporting faults asnecessary to ensure safe use. Ensure faults are rectified or initiatealternative methods of work whilst waiting for repair. Record inaccordance with relevant procedures and escalate faults that cannot berectified in a timely manner.Patient / Service User CareEffectively act on concerns reported by team members or service usersincluding information highlighted during audits, Performance Appraisaland Development Reviews (PADR), on questionnaires, etc.Assist patients, service users, relatives during incidental contactsFinancePlace and / or receipt orders, using Oracle or other appropriate orderingsystem, in line with purchasing arrangements and current contracts.Take receipt of goods and organise appropriate storage ensuringrecords are maintained accordingly in line with relevant procedures.Where required, ensure the safe handling and security of cash at alltimes in accordance with relevant policies and Standing FinancialInstructions.Organise and undertake stock checks as relevant to specific area on aregular basis and take action in relation to over or under stock issuesidentified.Human ResourcesAssist with the management and recording of sickness absence, up toand including the Informal stage, in line with policy and procedures.Assist with the recruitment and selection process, in line with policy andprocedures.Support the Assistant Manager to ensure compliance with the Health,Safety and Welfare Regulations 1992, in line with policy and procedure.Monitor the conduct of staff under area of responsibility during thecourse of their duties in line with BCUHB policies and procedures,advising staff when their conduct falls outside of expected standardsand escalating if improvements are not achieved.In conjunction with peers, investigate issues relating to departmentalperformance and work towards a solution. Report such issues tomanagement and advise if a solution is not found.Prepare reports in relation to performance for management.Information and ResourcesUse the appropriate system to record staffing information includingsickness absence, annual leave, PADR dates, and training for staffwithin area of responsibility e.g. ESR.Regularly use computer software to produce rotas, reports, trainingplans, PADRs, etc. and to ensure all records are accurate, up to dateand comply with the Data Protection Act.Research and DevelopmentThe post holder is required to source information on specific issues andregularly undertake research to facilitate briefings and/or preparation ofreports on behalf of the Assistant Manager.Effectively monitor service quality standards and service usersatisfaction in liaison with the Assistant Manager using a variety ofmethods including questionnaires, visual checks, undertaking auditsetc., to ensure service standards are met.Participate in occasional equipment testing.OtherCarry out risk assessments as necessary, report and review incidents,near misses and hazards using the Datix system.Ensure all areas of the department are kept clean and tidy in order tomaintain a safe working environment.Ensure correct PPE is used at all times and manual handlingprocedures are adhered to, where relevant.Record lost property in line with the relevant departmental /organisational procedures.Undertake such other duties as may be required from time to time,commensurate with the title of the post.Works autonomously within own area of work, referring to AssistantManager when necessary.The post holder will be required to travel between Health Board sites.
Person Specification
Application form and interview
Essential
- Level 3 or equivalent in professional cookery
Desirable
Application and interview
Essential
- Experience of working in a Catering Department
Desirable
- Experience of running a busy kitchen
Application and interview
Essential
- Flexible approach to work, Level 3 or equivalent in Food Production and good knowledge and skills
Desirable
- Level 4 in Managing Food Safely
Person Specification
Application form and interview
Essential
- Level 3 or equivalent in professional cookery
Desirable
Application and interview
Essential
- Experience of working in a Catering Department
Desirable
- Experience of running a busy kitchen
Application and interview
Essential
- Flexible approach to work, Level 3 or equivalent in Food Production and good knowledge and skills
Desirable
- Level 4 in Managing Food Safely
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
