Job summary
To support the SACT booking administration team across the 3 hospital sites, for booking of SACT treatments of an efficient service. Under the management of the Administration Manager the team leader will maintain set objectives to ensure policies and procedures are developed and followed in compliance with local and national guidance and policies.
Main duties of the job
- Supervising and manage the administrative team to deliver an efficient and high quality booking and scheduling service across the 3 day case units.
- Effectively analysing workload and staff rotas.
- To manage patient pending list to ensure compliance with BCUHB / Welsh Government targets, escalating potential breaches as per policy / procedure.
- Contributing to reporting mechanisms, collection of data and conducting audits.
- Responsible for maintaining a high quality of service to patients, carers and other visitors.
- Be responsible for the overall management of the SACT booking email system.
- Responsible for all personnel functions and training of SACT booking team.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and/or Knowledge
Essential
- NVQ Level 4, or equivalent qualification / work experience
- Good knowledge and understanding of principles of confidentiality
Desirable
- ILM Level 2
- Evidence of continual professional development
Experience
Essential
- Experience of working with Microsoft Office application to a high level.
- Ability to handle sensitive and complex sets of information and situations. Experience in dealing with a variety of senior people and above.
- Experience of assisting with the management of an operational service.
Desirable
- NHS experience
- Use of Datix, risk management software
- Experience of using Chemocare
Aptitude and Abilities
Essential
- Leadership & coaching skills.
- Strong commitment to setting and delivering service performance improvements and targets
- Influencing and negotiation skills across a range of professionals and service users
- Ability to sustain accuracy of work and achieve a consistently high standards under pressure
- Report writing and presentation skills
- Able to provide succinct advice and guidance, making clear and achievable recommendations
- Ability to manage time through effective delegation and make decisions on a variety of tasks establishing priority within competing demands
Desirable
- Innovative thinker, with proven problem solving skills and the ability to support the implementation of change
- Spoken or written Welsh language
Values
Essential
- Commitment to placing the patient at the heart of what we do
- Self-motivated, hardworking and enthusiastic
- Present self in a professional manner, being courteous, respectful and helpful.
- Good interpersonal skills and ability to empathise. To respect confidentiality and the rights of the patient
Person Specification
Qualifications and/or Knowledge
Essential
- NVQ Level 4, or equivalent qualification / work experience
- Good knowledge and understanding of principles of confidentiality
Desirable
- ILM Level 2
- Evidence of continual professional development
Experience
Essential
- Experience of working with Microsoft Office application to a high level.
- Ability to handle sensitive and complex sets of information and situations. Experience in dealing with a variety of senior people and above.
- Experience of assisting with the management of an operational service.
Desirable
- NHS experience
- Use of Datix, risk management software
- Experience of using Chemocare
Aptitude and Abilities
Essential
- Leadership & coaching skills.
- Strong commitment to setting and delivering service performance improvements and targets
- Influencing and negotiation skills across a range of professionals and service users
- Ability to sustain accuracy of work and achieve a consistently high standards under pressure
- Report writing and presentation skills
- Able to provide succinct advice and guidance, making clear and achievable recommendations
- Ability to manage time through effective delegation and make decisions on a variety of tasks establishing priority within competing demands
Desirable
- Innovative thinker, with proven problem solving skills and the ability to support the implementation of change
- Spoken or written Welsh language
Values
Essential
- Commitment to placing the patient at the heart of what we do
- Self-motivated, hardworking and enthusiastic
- Present self in a professional manner, being courteous, respectful and helpful.
- Good interpersonal skills and ability to empathise. To respect confidentiality and the rights of the patient
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
