Job summary
This post is fixed term / secondment until 31/03/2026 to meet the needs of the service.
If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
Are you looking to be part of an exciting new team within the health board? Are you driven to improve the care and experience of all age patients who access Planned care services? Are you looking for an opportunity to play a pivotal role in Betsi Cadwaladr University Health Board's, first point of contact for patients services?
As a Single Point of Contact (SPOC) and Self Care Service Nurse Call Handler, you will provide a high level of service to the Single Point of Contact team, which forms the basis of the 3P's delivery (Promote, Prevent and Prepare for treatment to be a success).
We can offer you a very supportive working environment and are passionate and committed to supporting our teams with continuous professional development, having an excellent record of high-quality mentorship within our teams and look to employ individuals who want to develop others as well as themselves.
The ability to speak Welsh is essential for this post
Main duties of the job
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and/or Knowledge
Essential
- Registered Nurse first level
- Knowledge of Planned Care, waiting times and NHS targets.
- Substantial post registration experience
- Well-developed clinical skills
Desirable
- Degree in Nursing
- Surgical or orthopeadic relevent courses
Aptitude and abilities
Essential
- Effective interpersonal and communication skills
- Ability to maintain high standards of care
- Ability to assess, plan and refer patient care appropriately
- Able to support patients physical and psychological needs remotely
- Excellent telephone manner
Desirable
- Knowledge/experience of computer systems.
- Ability to manage own workload.
Experience
Essential
- Substantial post registration experience
- Proficient clinician
- Well-developed clinical skills
Desirable
- Previously worked within acute setting
- Contact centre or Call handling experience
Person Specification
Qualifications and/or Knowledge
Essential
- Registered Nurse first level
- Knowledge of Planned Care, waiting times and NHS targets.
- Substantial post registration experience
- Well-developed clinical skills
Desirable
- Degree in Nursing
- Surgical or orthopeadic relevent courses
Aptitude and abilities
Essential
- Effective interpersonal and communication skills
- Ability to maintain high standards of care
- Ability to assess, plan and refer patient care appropriately
- Able to support patients physical and psychological needs remotely
- Excellent telephone manner
Desirable
- Knowledge/experience of computer systems.
- Ability to manage own workload.
Experience
Essential
- Substantial post registration experience
- Proficient clinician
- Well-developed clinical skills
Desirable
- Previously worked within acute setting
- Contact centre or Call handling experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
