Job summary
An exciting position has arisen as a support secretary to join the Orthopedic Department within the Wrexham Maelor Hospital. The candidate will be enthusiastic and highly motivated with excellent communication and interpersonal skills. The role will be to provide a comprehensive range of secretarial and administration duties to the Consultants and their associated teams.
The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
The post holder will provide an efficient high quality typing and administration service to support the medical secretarial team. Support the team in the management of patient's medical case notes and effective filing system and supporting the patients along the defined patient pathway.
Will undertake and solve routine problems following departmental standard operating procedures (SOPs) such as; locating case notes, filing , tracking case notes, addressing waiting list issues, liaising with patients regarding cancellations of clinics using, simple rules and tools, escalates when necessary and will makes judgements involving straightforward work related facts or situations, and escalate any issues when necessary.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications
Essential
- Good standard of general education/(GCSE maths and English at grade C) and above or equivalent.
- RSA /OCR level 2 or equivalent experience (must be a proficient user of Microsoft word
- NVQ level 3 or equivalent knowledge and experience or willing to work towards
Desirable
- IT related qualification( CLAIT plus or ECDL).
- NVQ Customer Service L2
- L2 Medical terminology.
- Statutory and Mandatory training as per Health Board policy.
Experience
Essential
- Knowledge of a range of administrative processes
Desirable
- Experience of working within the NHS
- Experience of working in office environment.
Skills
Essential
- Competently communicates professionally and effectively with all levels of staff both verbally and in writing
- Ability to meet deadlines.
- Excellent Customer Service skills
- Flexible and adaptable to changing service demands.
- Good organisational skills
Desirable
- Proficient in use of Microsoft office applications.
- Experience of using patient administration systems
- Experience of organising meetings/activity
Knowledge
Essential
- Evidence of Continual Personal development
- Ability to work to established policies, service level agreements and key performance indicators.
- Knowledge of secretarial role including progress chasing.
Desirable
- Knowledge of NHS Organisations
Personal Qualities
Essential
- Good team working ethic
- Approachable/friendly.
- Confident manner.
- Reliable.
- Develops own practice through reflection and learning.
- Empathetic.
Other Relevant Requirements
Desirable
Person Specification
Qualifications
Essential
- Good standard of general education/(GCSE maths and English at grade C) and above or equivalent.
- RSA /OCR level 2 or equivalent experience (must be a proficient user of Microsoft word
- NVQ level 3 or equivalent knowledge and experience or willing to work towards
Desirable
- IT related qualification( CLAIT plus or ECDL).
- NVQ Customer Service L2
- L2 Medical terminology.
- Statutory and Mandatory training as per Health Board policy.
Experience
Essential
- Knowledge of a range of administrative processes
Desirable
- Experience of working within the NHS
- Experience of working in office environment.
Skills
Essential
- Competently communicates professionally and effectively with all levels of staff both verbally and in writing
- Ability to meet deadlines.
- Excellent Customer Service skills
- Flexible and adaptable to changing service demands.
- Good organisational skills
Desirable
- Proficient in use of Microsoft office applications.
- Experience of using patient administration systems
- Experience of organising meetings/activity
Knowledge
Essential
- Evidence of Continual Personal development
- Ability to work to established policies, service level agreements and key performance indicators.
- Knowledge of secretarial role including progress chasing.
Desirable
- Knowledge of NHS Organisations
Personal Qualities
Essential
- Good team working ethic
- Approachable/friendly.
- Confident manner.
- Reliable.
- Develops own practice through reflection and learning.
- Empathetic.
Other Relevant Requirements
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
