Job summary
To provide an accurate and prompt administrative function to facilitate the delivery of an efficient and effective appointment booking service for Specialist Eating Disorder Service (SpeED) and out of area beds .
Main duties of the job
Provide 'first point of access' administration for all referrals into the department.
Use of local patient administration systems to manage all referrals, waiting lists and appointments for all patients in a timely manner.
Ensure that all communications with members of the public, staff and any other agency are handled confidentially and professionally.
Ensure all documentation is appropriately completed and filed accordingly.
Maintain strict confidentiality at all times
Receive record and manage incoming mail
Any other duties as appropriate as delegated by Team leader or Admin Manager.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- GCSE standard in English and Maths
- Evidence of continuous/ ongoing learning
- Typing or word processing or equivalent demonstrable experience
Desirable
Experience
Essential
- Previous experience in booking, secretarial and/or administration role
- Copy/ Audio typing
Desirable
- Ability to organise meetings and training for clinical staff
Skills and Knowledge
Essential
- Able to use Word/Excel/ Email/Outlook proficiently
- Able to manage electronic diaries effectively
- Good clerical and prioritising skills
- Good organisational skills
- Ability to meet deadlines
Desirable
- Minute taking
- Knowledge of the Eating Disorder Service.
- Excellent working knowledge of Patient Administration System
Personal qualities
Essential
- Able to work on own initiative, whilst understanding the need to seek advice from seniors when necessary
- Able to work as part of a team
- Able to work in a busy environment
- Positive and enthusiastic attitude
- Able to cope under pressure
- Ability to communicate with a multi-disciplinary team include staff, visitors and patients
Desirable
Person Specification
Qualifications
Essential
- GCSE standard in English and Maths
- Evidence of continuous/ ongoing learning
- Typing or word processing or equivalent demonstrable experience
Desirable
Experience
Essential
- Previous experience in booking, secretarial and/or administration role
- Copy/ Audio typing
Desirable
- Ability to organise meetings and training for clinical staff
Skills and Knowledge
Essential
- Able to use Word/Excel/ Email/Outlook proficiently
- Able to manage electronic diaries effectively
- Good clerical and prioritising skills
- Good organisational skills
- Ability to meet deadlines
Desirable
- Minute taking
- Knowledge of the Eating Disorder Service.
- Excellent working knowledge of Patient Administration System
Personal qualities
Essential
- Able to work on own initiative, whilst understanding the need to seek advice from seniors when necessary
- Able to work as part of a team
- Able to work in a busy environment
- Positive and enthusiastic attitude
- Able to cope under pressure
- Ability to communicate with a multi-disciplinary team include staff, visitors and patients
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
