Betsi Cadwaladr University Health Board

Receptionist

This job is now closed

Job summary

We are looking for an enthusiastic and motivated individual to support the Wrexham CAMHS Reception. This is a full time, permanent post which covers a range of administrative tasks to aid the continuity of an extremely busy service to our patients / carers and other professional colleagues. Previous reception and customer service experience is essential. You will also have knowledge of Microsoft packages including Outlook, Word and Excel. The ability to prioritise your work and be highly organised is paramount to this post, as is excellent interpersonal skills, which includes a friendly telephone manner, whilst providing a professional, sensitive manner and maintaining confidentiality at all times.

The ability to speak Welsh is essential for this post.

Main duties of the job

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Date posted

10 January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,970 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

050-AC034-0125

Job locations

Wrexham Child Health Centre

Croesnewydd Road

Wrexham

LL13 7TD

Job description

Job responsibilities

To provide reception cover as directed by the Administration Team Leader, including receiving and greeting visitors to the building in a courteous and professional manner and directing visitors as required.Updating and maintaining patient records using the patient administration system, including change of address, telephone numbers and any other personal details ensuring they are accurate for future reference and comply with Data Protection Act.

Liaising with Health Visitors and School Nurses to help deliver an effective and efficient service.

Receiving and responding to telephone enquiries from patients, families and other outside agencies and other Health Board staff in a professional, helpful and sensitive manner.

Arriving patients using the patient administration system and verifying that patient data is correct.

Undertake such miscellaneous clerical duties as become necessary e.g. photocopying, ordering stationery, faxing patient information etc.

Deal with correspondence: opening, sorting, date stamping and distributing mail.

Prioritising and dealing with all incoming mail appropriately.

Undertake the booking of follow up appointments where appropriate to ensure accurate recording of patients attendance.

Arranging meetings with professionals and relatives including booking of rooms and co-ordinating bookings on the electronic diary system.

Taking verbal prescription requests from young people/families in person or via telephone, together with all other admin team members, for presenting to consultant for preparation and prescribing.

Assisting in maintaining an up to date filing system and electronic databases.

Working in such a way as not to compromise the health and safety of yourself, any patient, visitor or member of staff within the Health Board.

Undergo any relevant training updates to the job role.

Assisting in the induction and training of new staff within the department.

Provide any other clerical duties appropriate to the post.

Deal with any complaints as they arise, discussing with clinical staff and prioristing solutions reporting the outcome to the Team Leader/Administration Manager.

Work in a flexible manner, which meets the staff needs and the service needs of the Department .This will be in accordance with the Health Board policy.

Observe personal duty of care when using equipment.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.