Job summary
An exciting opportunity has become available to join a dynamic team responsible for the provision of desktop services in a large scale complex enterprise environment, specifically the ePMA project.
We are looking for a full time desktop support team leader who will be responsible for the day to day operation and line management of a team of Desktop Support Engineers for DDaT Information & Communication Technology, specifically the ePMA project, which comprises of a number of services that support or deliver Information & Communication Technology across BCUHB.
Main duties of the job
Extensive knowledge and experience troubleshooting complex technical issues and experience with supporting technologies such as Intune, Endpoint Manager (SCCM) and print management solutions are essential.
Manage staff withing area of responsibility, providing line management including sickness management, appraisals, recruitment etc. Communicate to service users and third party vendors at all levels.
Overseeing the prioritisation of planned and unplanned work within area of responsibility to reflect organisational and ICT wide objectives/priorities e.g., work schedules for Improvement projects, and resource plans for Projects etc. Working closely with other ICT teams and stakeholders in the delivery of desktop services and Projects
Committed to a culture of continuous improvement, development, and learning, underpinned by open communication and leadership based on promoting team working.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience gained in the computing industry, through attendance at specialist technical courses
- Experience in an ICT supervisory support role
- ITIL Foundation
- Experience dealing with complex IT faults.
- Advanced engineer qualification with advanced desktop skills Microsoft advanced level
Desirable
- Recognised professional qualification in an electronic engineering/computing field such as MCSE MCSP (Microsoft Certification)
Experience
Essential
- Experience of service management to agreed level of service in a hospital or large organisation environment.
- Able to provide examples of real progress in the development and delivery of support based services.
Desirable
- Experience of liaising with senior managerial staff and clinical staff in the determination of their information technology needs.
Skills
Essential
- Ability to communicate highly complex ideas effectively at all levels.
- Ability to write and maintain highly complex technical reports, operational procedures and system documentation sets in an accurate, concise and clear manner.
- Must have advanced IT/Keyboard skills demonstrable across Microsoft Office Suite of applications.
- Ability to direct and conduct research into ICT issues, systems and products as required.
- Ability to assimilate highly complex information over a range of technical specialities.
- Ability to effectively prioritise and execute tasks in a high pressure environment.
- Ability and willingness to travel.
Desirable
- Ability to initiate and respond positively to change, and the ability to learn from experience.
Knowledge
Essential
- Possesses a highly developed and specialist knowledge gained by experience and training in knowledge of NHS Wales and LHB information and communications technology standards and requirements.
Desirable
- Knowledge of both local and national NHS ICT developments and strategies.
- Full knowledge of NHS IT security policies and procedures.
- Good knowledge of organisations goals and objectives.
Other
Essential
- Ability to lead by example and a high level of self-motivation.
- Demonstrates keen attention to detail.
- Committed to a culture of continuous improvement and development - underpinned by open communications and collaboration.
- Excellent customer service orientation.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience gained in the computing industry, through attendance at specialist technical courses
- Experience in an ICT supervisory support role
- ITIL Foundation
- Experience dealing with complex IT faults.
- Advanced engineer qualification with advanced desktop skills Microsoft advanced level
Desirable
- Recognised professional qualification in an electronic engineering/computing field such as MCSE MCSP (Microsoft Certification)
Experience
Essential
- Experience of service management to agreed level of service in a hospital or large organisation environment.
- Able to provide examples of real progress in the development and delivery of support based services.
Desirable
- Experience of liaising with senior managerial staff and clinical staff in the determination of their information technology needs.
Skills
Essential
- Ability to communicate highly complex ideas effectively at all levels.
- Ability to write and maintain highly complex technical reports, operational procedures and system documentation sets in an accurate, concise and clear manner.
- Must have advanced IT/Keyboard skills demonstrable across Microsoft Office Suite of applications.
- Ability to direct and conduct research into ICT issues, systems and products as required.
- Ability to assimilate highly complex information over a range of technical specialities.
- Ability to effectively prioritise and execute tasks in a high pressure environment.
- Ability and willingness to travel.
Desirable
- Ability to initiate and respond positively to change, and the ability to learn from experience.
Knowledge
Essential
- Possesses a highly developed and specialist knowledge gained by experience and training in knowledge of NHS Wales and LHB information and communications technology standards and requirements.
Desirable
- Knowledge of both local and national NHS ICT developments and strategies.
- Full knowledge of NHS IT security policies and procedures.
- Good knowledge of organisations goals and objectives.
Other
Essential
- Ability to lead by example and a high level of self-motivation.
- Demonstrates keen attention to detail.
- Committed to a culture of continuous improvement and development - underpinned by open communications and collaboration.
- Excellent customer service orientation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
