Job summary
Are you our new Business Relationship Manager and want to be part of shaping this new way of working in Betsi Cadwaladr University Health Board?
Do you want to be part of shaping our new way of working in digital at Betsi Cadwaladr University Health Board? Are you our new Business Relationship Manager?
It is an exciting time to work in a digital environment especially here at BCUHB as we are implementing a new Business Management Relationship approach.
As a Business Relationship Manager, you will be the single point for engagement for all new projects and major pieces of work across BCU so we are looking for someone who is excellent at developing and maintaining strong trusting relationships whilst being able to balance a significant workload across a large geographical area.
You will need to be able to understand the strategic direction of BCUHB and work collaboratively to translate this to delivery at the same time as managing the demand for our services
Main duties of the job
Your key responsibilities include planning, supporting, and monitoring change implementations, providing expert guidance to the business and ICT staff.
You will also promote and support digital change initiatives aligned with corporate priorities, identify new technology opportunities, and contribute to the development of the DDaT Digital Strategy.
You will be joining a friendly, strong and professional Digital Delivery and Strategy Team with excellent training and development opportunities.
Compassionate leadership is at the heart of how we work.
Working for the NHS has some great benefits and these include:
- Generous annual leave entitlement
- Continued Professional development
- NHS Pension Scheme
- Flexible working arrangements
We welcome applications from underrepresented groups. The ability to speak Welsh is desirable for this post; Welsh and/or English Speakers are equally welcome to apply.
Please note interviews will be held face to face and can be in any location across North Wales.
We encourage you to discuss this role with Andrea Williams, Assistant Director - Digital Delivery, Strategy and Engagement by e-mailing andrea.williams30@wales.nhs.uk
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Please note Interviews will be held face to face
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Please note Interviews will be held face to face
Person Specification
Qualifications and/or Knowledge
Essential
- Educated to degree level/ equivalent level, or equivalent level of work experience and knowledge
- Evidence of Continual Professional Development.
Desirable
- Post Graduate Certification or diploma
- PRINCE2 Foundation
- Familiar with modelling and analysis tools methods and standards
- Improvement I Change Management methodologies formal or informal
Experience
Essential
- Proven process re-design experience for clinical and/or administrative processes, with a focus of digitisation
- Proven ability to present complex data so that it is easy to understand.
- Problem solving and identification
- Ability to work on own initiative and organise I prioritise own & team workload.
- Ability to communicate verbally and in writing in a manner which is clear, fluent and persuasive.
- Ability to influence, persuade and negotiate with staff at different levels.
- A broad range of ICT skills
- Sound judgment, decision making, and organisational skills.
Desirable
- Proven business analysis experience e.g. applying a variety of analytical techniques to information and quantifying result integrity based upon assessment of sources and techniques
- Knowledge of quality management techniques
- Experience of working to agreed standards and applying best practice.
Values
Essential
- Demonstrates a strong commitment to and is focused on quality, promotes high standards in everything they do
- Ability to make a connection between their work and the benefit or the affect to patients and the public
- Operates with integrity and transparency at all times.
- Promotes leaning and innovation for self and others by sharing best practice and knowledge, learning from others and reflection
- Works well with others and encourages team working. Is positive, helpful, listens, involves, respects and learns from the contribution of others
- Consistently looks to improves what they do, looks for tried and tested ways of working and also seeks out innovation
- Actively develops themselves and others
- Demonstrate a commitment to working consistently in line with the Health Boards Organisational Values, and enabling others within the workforce to do so to as evidenced in day to day work and through discussion at PADR
Other
Essential
- BCU wide post so post holder must have the ability to travel within the geographical area.
- Self-motivated and enthusiastic professional
- Ability to work on own initiative and organise I prioritise own workload and that of the team to operate effectively and flexibly
Aptitude and Abilities
Essential
- Intermediate level MS Excel (Pivot table, lookups, index and graphic output etc.) skills is essential
- Ability to communicate verbally and in writing in a manner which is clear, fluent and persuasive
- Sound judgment, planning, decision making, and organisational skills
- Ability to demonstrate the personal qualities and professional competencies required of all managers and leaders in line with local competence frameworks as evidenced in day to day work and through discussion at PADR
- Ability to lead by example and motivate teams
Desirable
- Ability to identify problems, causes and types of solutions/ corrective actions needed to address issues in a structured manner
- Ability to communicate findings in a range of high quality outputs that are suitable for the "audiences requirements"
- Proven ability to influence, persuade and negotiate with staff at all levels
- Ability to speak Welsh
Person Specification
Qualifications and/or Knowledge
Essential
- Educated to degree level/ equivalent level, or equivalent level of work experience and knowledge
- Evidence of Continual Professional Development.
Desirable
- Post Graduate Certification or diploma
- PRINCE2 Foundation
- Familiar with modelling and analysis tools methods and standards
- Improvement I Change Management methodologies formal or informal
Experience
Essential
- Proven process re-design experience for clinical and/or administrative processes, with a focus of digitisation
- Proven ability to present complex data so that it is easy to understand.
- Problem solving and identification
- Ability to work on own initiative and organise I prioritise own & team workload.
- Ability to communicate verbally and in writing in a manner which is clear, fluent and persuasive.
- Ability to influence, persuade and negotiate with staff at different levels.
- A broad range of ICT skills
- Sound judgment, decision making, and organisational skills.
Desirable
- Proven business analysis experience e.g. applying a variety of analytical techniques to information and quantifying result integrity based upon assessment of sources and techniques
- Knowledge of quality management techniques
- Experience of working to agreed standards and applying best practice.
Values
Essential
- Demonstrates a strong commitment to and is focused on quality, promotes high standards in everything they do
- Ability to make a connection between their work and the benefit or the affect to patients and the public
- Operates with integrity and transparency at all times.
- Promotes leaning and innovation for self and others by sharing best practice and knowledge, learning from others and reflection
- Works well with others and encourages team working. Is positive, helpful, listens, involves, respects and learns from the contribution of others
- Consistently looks to improves what they do, looks for tried and tested ways of working and also seeks out innovation
- Actively develops themselves and others
- Demonstrate a commitment to working consistently in line with the Health Boards Organisational Values, and enabling others within the workforce to do so to as evidenced in day to day work and through discussion at PADR
Other
Essential
- BCU wide post so post holder must have the ability to travel within the geographical area.
- Self-motivated and enthusiastic professional
- Ability to work on own initiative and organise I prioritise own workload and that of the team to operate effectively and flexibly
Aptitude and Abilities
Essential
- Intermediate level MS Excel (Pivot table, lookups, index and graphic output etc.) skills is essential
- Ability to communicate verbally and in writing in a manner which is clear, fluent and persuasive
- Sound judgment, planning, decision making, and organisational skills
- Ability to demonstrate the personal qualities and professional competencies required of all managers and leaders in line with local competence frameworks as evidenced in day to day work and through discussion at PADR
- Ability to lead by example and motivate teams
Desirable
- Ability to identify problems, causes and types of solutions/ corrective actions needed to address issues in a structured manner
- Ability to communicate findings in a range of high quality outputs that are suitable for the "audiences requirements"
- Proven ability to influence, persuade and negotiate with staff at all levels
- Ability to speak Welsh
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
