Emergency Care Ward Clerk

Job summary

We are seeking to appoint a full time Band 2 Ward Clerk to work within the Emergency Care Directorate's Same Day Emergency Care (SDEC) Unit at Ysbyty Gwynedd.

It is essential that the applicant has knowledge of secretarial or administrative procedures and systems and possesses a high level of computer skills including Microsoft Office, WPAS and iFit; and an excellent bilingual telephone manner. A flexible approach to work is needed to meet the demands of the service.

You will possess excellent time management skills, be well organised and have the ability to prioritise workload demands to meet strict deadlines, whilst producing work to the highest standards.

You will also have the ability to work both independently and as part of a team, using discretion, judgment and initiative. Excellent written and verbal communication skills are essential together with a keen eye for detail, with the ability to process and generate urgent and routine correspondence.

Candidates must be able to maintain patient confidentiality and ensure a high standard of customer care at all times.

Welsh speaker essential for this role.

Main duties of the job

The Emergency Care Ward Clerk will be responsible for providing a professional, efficient, accurate and prompt administrative/clerical service to the ward to ensure the speedy admission, discharge, and transfer of patients.

By the nature of the duties, the Ward Clerk will be required to maintain strict confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all times.

For accountability and development purposes, the Ward Clerk will be under the direct responsibility of the Service Support Manager - Emergency Care.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.