Job summary
An opportunity has arisen within Aneurin Bevan University Health Board for an enthusiastic and dynamic individual who is ready to be part of the Children's and ALD Physiotherapy Team in Newport. We are looking for a self-motivated and forward thinking applicant who is a strong team player with the ability to demonstrate excellent communication skills, organisational skills and demonstrate initiative. You will work as part of the wider administrative team assisting in the provision of administrative and clerical support to the physiotherapy team within the Children's Centres across the Health Board and the Adult Learning Disabilities Team. You will be based at Serennu Children's Centre but will be required to work one day a week in St Woolos Hospital with the Adult Learning Disabilities Team and cover across other sites for annual leave and sickness cover. You will be supported through training and encouraged to develop and have the opportunity to impact forward thinking innovative clinical services.
Main duties of the job
The post holder will work as part of the wider administrative team assisting in the provision of administrative and clerical support to thephysiotherapy team and will be responsible for the day-to-day booking and maintenance of outpatient appointments, providing an effective service for Physiotherapy patients following booking guidelines in accordance with agreed protocols and procedures. You will support the Admin Lead for waiting list management and validation, including new and follow up patients and will ensure that procedures for validating patient details and processing referrals are maintained in line with data quality and Confidentiality. You will be required to provide an efficient and friendly telephony service, re-arranging appointments as required and taking/forwarding messages following local guidelines. The post holder will need to ensure referrals are received, processed and actioned in a timely manner and initiate the partial booking process and validating and interpreting waiting lists. Part of your role will be contacting patients directly and booking appointments in line with physiotherapy targets/ standard and you will act as liaison between patients and clinicians for managing specific queries. You will work effectively as part of the wider outpatient team and have involvement in booking of new patient appointments.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply
About us
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
Person Specification
Qualifications and Knowledge
Essential
- Good general education to GCSE or equivalent
- Knowledge of patient administration and other related systems, acquired through experience and qualification at NVQ Level 3 or Advanced Level of Certificate of Technical Competence (IHRIM) or equivalent demonstrable knowledge and experience
- Skilled use of computerised Database
- ? ITskills including the use of Microsoft 365, Microsoft Office and Microsoft Outlook
Desirable
- European Computer Driving Licence
Experience
Essential
- Experience of dealing with the public either on the telephone or face-to-face
- Current or recent experience of an office environment
Desirable
- Familiar with CWS and WPAS or other networked IT system
- Previous physiotherapy administrative role
- Experience in a health or social care environment
- Management of waiting lists
Skills and Attributes
Essential
- Customer service/ front facing experience current or recent
- Excellent verbal and written communication skills
- Excellent telephone manner
- Ability to prioritise and organise workload independently
- Good attention to detail
- Flexible in working hours
- Able to work as part of a team
- Ability to work under pressure and deal with difficult situations
- Ability to input and retrieve information (following training if required)
- Able to maintain confidentiality
- Willing to learn and implement new skills
- Ability to adapt to changes in work routine
- Ability to work without direct supervision
- Evidence of initiative
- Good time management
Other
Essential
- Physical ability to perform and cope with all aspects of manual handling as demanded by the job role
- Commitment to lifelong learning
- Ability to travel to other sites
Desirable
Person Specification
Qualifications and Knowledge
Essential
- Good general education to GCSE or equivalent
- Knowledge of patient administration and other related systems, acquired through experience and qualification at NVQ Level 3 or Advanced Level of Certificate of Technical Competence (IHRIM) or equivalent demonstrable knowledge and experience
- Skilled use of computerised Database
- ? ITskills including the use of Microsoft 365, Microsoft Office and Microsoft Outlook
Desirable
- European Computer Driving Licence
Experience
Essential
- Experience of dealing with the public either on the telephone or face-to-face
- Current or recent experience of an office environment
Desirable
- Familiar with CWS and WPAS or other networked IT system
- Previous physiotherapy administrative role
- Experience in a health or social care environment
- Management of waiting lists
Skills and Attributes
Essential
- Customer service/ front facing experience current or recent
- Excellent verbal and written communication skills
- Excellent telephone manner
- Ability to prioritise and organise workload independently
- Good attention to detail
- Flexible in working hours
- Able to work as part of a team
- Ability to work under pressure and deal with difficult situations
- Ability to input and retrieve information (following training if required)
- Able to maintain confidentiality
- Willing to learn and implement new skills
- Ability to adapt to changes in work routine
- Ability to work without direct supervision
- Evidence of initiative
- Good time management
Other
Essential
- Physical ability to perform and cope with all aspects of manual handling as demanded by the job role
- Commitment to lifelong learning
- Ability to travel to other sites
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
