Aneurin Bevan University Health Board

Service Improvement Manager

The closing date is 12 March 2026

Job summary

Following the successful opening of the Grange University Hospital in November 2020, ABUHB will now continue to roll out change in the wider system to support the new model, and require a strong, focused and mobilised team to continue the work started by Clinical Futures.The Service Improvement Managers, who will sit within the newly formed PMO within Planning, will support the key priorities as identified across the GUH and wider system. Working as part of the Planning team, the post-holders will work alongside clinical and non-clinical staff including identified leads to support the delivery of key elements of the service change plans.

The post-holders will be expected to work with Senior Programme Managers, to formulate project plans to deliver priorities ensuring that they are co-ordinated and their benefits are clearly defined. The post holders will be pivotal in driving forward the project implementations and improvements, ensuring that they are delivered to key timescales and managing barriers to ensure that they are overcome.

The post holders will be a source of project management and quality improvement expertise, providing advice to clinical and managerial leads. They will support the key working groups across the hospital and wider, sharing their specialist knowledge with teams and ensuring that there is join up and collaboration between the teams where appropriate.

Main duties of the job

Support and enable service leads to develop project plans and quality improvement plans to improve services and support transformational change. This will include coaching and mentoring, persuading and negotiating, resource planning, standard setting, performance management and team and individual development in multi-disciplinary teams across the organisation.

Work with operational teams to help embed a culture of continuous improvement and professional excellence. This will require well developed communication skills in order to successfully challenge current practices and propose large scale change.

To present new ways of working and project management and quality improvement principles to both clinical and administrative teams across the system at every level.

Lead in the development of project management and quality improvement resources, including project plans, communication plans, benefits plans and risks and issues logs.

To communicate project developments and quality improvements to the wider Health Board and interpret their impact for the hospital.

Act as a source of project management and quality improvement expertise, providing expert advice across the hospital as required.

Working alongside the wider Planning team, the post holders will be responsible for agreeing key project management controls i.e., when approval is required, frequency of reporting and highlight reporting.

About us

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Details

Date posted

27 February 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£48,527 to £55,532 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

040-AC070-0226

Job locations

St Cadoc's Hospital

Lodge Road

Caerleon

NP18 3XQ


Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

This is a fixed term/secondment for 12 months due to maternity cover. If you are interested in applying for the secondmentposition, you must obtain permission from your current line manager prior to applying for this post.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

This is a fixed term/secondment for 12 months due to maternity cover. If you are interested in applying for the secondmentposition, you must obtain permission from your current line manager prior to applying for this post.

Person Specification

Qualifications

Essential

  • Masters Degree level or equivalent demonstrable level of knowledge and work experience
  • Project/programme management qualification at practitioner level
  • Management or equivalent demonstrable level of knowledge and experience
  • Evidence of continual professional development
  • Knowledge of change management theories
  • Knowledge of project management approaches and service redesign principles

Desirable

  • Knowledge and understanding of acute services

Experience

Essential

  • Experience of planning and delivery of projects in a public sector setting
  • Experience of working in the NHS/Local Authority/Public Sector
  • Experience of managing change across professional boundaries
  • Experience of managing projects in complex organisational environments
  • Experience of financial management
  • Experience of working to support professional leaders across a variety of teams
  • Experience of developing and writing business cases and project documentation
  • Experience of partnership working in a public sector setting
  • Experience of public engagement/service user involvement activities including presenting to large groups

Skills

Essential

  • Project management skills
  • Highly developed planning and organisational skills
  • Excellent written skills
  • Excellent communication skills
  • High levels of interpersonal skills
  • Ability to think laterally
  • Able to manage relationships across boundaries and hierarchies
  • Good financial management skills
  • Conflict resolution skills
  • Problem solving abilities
  • Ability to understand complex care related issues
  • Good decision making skills
  • Ability to produce quality written reports
  • High level of analytical and judgement skills
  • Ability to work autonomously and within a team
  • Ability to prioritise a number of workstreams, some of which may be conflicting
  • Computer literacy skills
  • Good stress management skills
  • Ability to present complex information to a variety of audiences

Desirable

  • Facilitation/change management skills
  • Leadership and motivational skills
  • Good analytical skills

Values

Essential

  • High level of personal integrity
  • Committed to developing innovative solutions to improve the outcomes for service users
  • Catalyst to promote change
  • Able to motivate, stimulate and inspire others
Person Specification

Qualifications

Essential

  • Masters Degree level or equivalent demonstrable level of knowledge and work experience
  • Project/programme management qualification at practitioner level
  • Management or equivalent demonstrable level of knowledge and experience
  • Evidence of continual professional development
  • Knowledge of change management theories
  • Knowledge of project management approaches and service redesign principles

Desirable

  • Knowledge and understanding of acute services

Experience

Essential

  • Experience of planning and delivery of projects in a public sector setting
  • Experience of working in the NHS/Local Authority/Public Sector
  • Experience of managing change across professional boundaries
  • Experience of managing projects in complex organisational environments
  • Experience of financial management
  • Experience of working to support professional leaders across a variety of teams
  • Experience of developing and writing business cases and project documentation
  • Experience of partnership working in a public sector setting
  • Experience of public engagement/service user involvement activities including presenting to large groups

Skills

Essential

  • Project management skills
  • Highly developed planning and organisational skills
  • Excellent written skills
  • Excellent communication skills
  • High levels of interpersonal skills
  • Ability to think laterally
  • Able to manage relationships across boundaries and hierarchies
  • Good financial management skills
  • Conflict resolution skills
  • Problem solving abilities
  • Ability to understand complex care related issues
  • Good decision making skills
  • Ability to produce quality written reports
  • High level of analytical and judgement skills
  • Ability to work autonomously and within a team
  • Ability to prioritise a number of workstreams, some of which may be conflicting
  • Computer literacy skills
  • Good stress management skills
  • Ability to present complex information to a variety of audiences

Desirable

  • Facilitation/change management skills
  • Leadership and motivational skills
  • Good analytical skills

Values

Essential

  • High level of personal integrity
  • Committed to developing innovative solutions to improve the outcomes for service users
  • Catalyst to promote change
  • Able to motivate, stimulate and inspire others

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Aneurin Bevan University Health Board

Address

St Cadoc's Hospital

Lodge Road

Caerleon

NP18 3XQ


Employer's website

https://abuhb.nhs.wales/ (Opens in a new tab)

Employer details

Employer name

Aneurin Bevan University Health Board

Address

St Cadoc's Hospital

Lodge Road

Caerleon

NP18 3XQ


Employer's website

https://abuhb.nhs.wales/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Head of Transformation and Delivery

Kate Fitzgerald

kate.fitzgerald@wales.nhs.uk

Details

Date posted

27 February 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£48,527 to £55,532 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

040-AC070-0226

Job locations

St Cadoc's Hospital

Lodge Road

Caerleon

NP18 3XQ


Supporting documents

Privacy notice

Aneurin Bevan University Health Board's privacy notice (opens in a new tab)