Job summary
The Service Improvement Manager (SIM) for Emergency Medicine plays a key leadership role in supporting the operationaldelivery of a dynamic and fast-paced service. The post Holder will provide managerial oversight of administrative teams withinthe Emergency Department and work collaboratively with clinical and non-clinical colleagues to drive service improvements.This role requires a versatile skillset, including the ability to lead teams, analyse and present data and support with governanceprocesses.
Main duties of the job
The post holder will work as part of adynamic team in delivering an effective service supporting senior managers and clinicianswithin Emergency Medicine.The post holder will provide high level, professional and confidential support to the Senior Manager team under the managementof the Assistant Directorate Manager. Ensuring delivery of a high quality, cost effective and efficient service, enabling allopportunities for service improvement to be delivered.
About us
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job description
Job responsibilities
Management and LeadershipTo support the Assistant Directorate Manager to direct, lead and motivate the Directorate, to ensure a high standard ofprofessionalism, efficiency and effectiveness in the delivery of services, ensuring that activity is fully aligned to the business ofABUHB, and is accordance with local and national policy and lawsTo support the Assistant Directorate Manager in resource planning, standard setting, performance management, management ofchange and team and individual development as required.Responsibility for Managing the members of the administrative team within the Directorate.Communication and Relationships.To act as contact point for information queries within ED. This includes responding to ad-hoc queries and supporting the SeniorManagement Team in the development of business plans and service strategies.To liaise with Directorate teams with the Division and across the Health Board to access other systems/information and ensurecontinuous development of systems/processes within the department.Support with governance and concerns management within the department.Responsible for dealing with first line direct patient queries and concerns. Providing and receiving complex and sensitiveinformation, where persuasive, empathetic and re-assurance skills are required. Resolving the issue at local level and determiningthe appropriate channels of escalation if unresolved, where appropriate. To undertake investigations into concerns, untowardincidents and disciplinary incidents, providing a comprehensive report of findings to the Assistant Directorate Manager and ensuringeach incident is reviewed and managed positively to improve servicesAnalytical and JudgementalTo maintain and continually improving the delivery of patient services through implementation of benchmarking, shared bestpractice and continuous service development techniques.Proactively monitor compliance with performance metrics. Liaises with Assistant Directorate Manager in proactively identifyingopportunities to support compliance.To analyse complex data in relation to benchmarking and performance metrics in order to make judgements on findings taking intoconsideration a range of options and make recommendations to enhance service delivery and improve the delivery of patientservices.Ensure Directorate processes comply with the UHBs Compliance and Risk Management Frameworks in order to reduceunnecessary costs, financial liabilities, and improve patient and staff safety.Provide support to Directorates processes set up to achieve relevant national policy guidance/targets in relation to ClinicalGovernancePlanning, Organisation, Policy and Service.Represent the Directorate in designated meetings and take the lead for Directorate in relation to projects designated by the SeniorManagement TeamTo support the Assistant Directorate Manager by leading and managing complex project programmes to enhance the EmergencyDepartment service delivery which will require the formulation and adjustment of plans and activities.To formulate, support and produce business cases to support service improvement needs.Contribute to policy and service developments to enable the Directorate to provide efficient and effective service provision. Monitoroutcomes and propose / implement changes as necessary.Operational ManagementIn conjunction with the Senior Management Team and Medical Staffing Officer e responsible for overseeing of the management ofall Doctors Annual Leave and Medical Rotas ensuring all relevant departments are informed.Providing and receiving sometimes complex, sensitive & contentious information, where persuasive & negotiating skills arerequired.Provide full line management to agreed staff within Directorate including sickness, recruitment, workload allocation and appraisals.Authorised signatory for staff overtime, travel costs etc.Information and DataTo understand the operation of all information systems within the Directorate, along with the associated flows of information.Work closely with the Corporate and Informatics department to ensure all national and local information requirements are metincluding the establishment and maintenance of regular, robust monitoring and reporting systems.To ensure accurate reporting of data in relation to performance targets.Assist in the development of operational systems across the Directorate to encourage proactive management.To lead and roll out on information technology changes within the department.Problem solve IT resolutions as requiredFreedom to ActAccountable for own actions and responsible for those of others.To take the management lead for colleagues within the DirectorateTo plan and prioritise own work, whilst providing support to all areas within the service as and when required.The post holder is expected to work autonomously on a daily basis, will exercise a high degree of personal initiative in carrying outtheir duties and will report to the Assistant Directorate Manager for discussion and direction.To work flexibly in order to deliver the Divisional agenda and to offer support to other colleagues including cover in times of absence
Job description
Job responsibilities
Management and LeadershipTo support the Assistant Directorate Manager to direct, lead and motivate the Directorate, to ensure a high standard ofprofessionalism, efficiency and effectiveness in the delivery of services, ensuring that activity is fully aligned to the business ofABUHB, and is accordance with local and national policy and lawsTo support the Assistant Directorate Manager in resource planning, standard setting, performance management, management ofchange and team and individual development as required.Responsibility for Managing the members of the administrative team within the Directorate.Communication and Relationships.To act as contact point for information queries within ED. This includes responding to ad-hoc queries and supporting the SeniorManagement Team in the development of business plans and service strategies.To liaise with Directorate teams with the Division and across the Health Board to access other systems/information and ensurecontinuous development of systems/processes within the department.Support with governance and concerns management within the department.Responsible for dealing with first line direct patient queries and concerns. Providing and receiving complex and sensitiveinformation, where persuasive, empathetic and re-assurance skills are required. Resolving the issue at local level and determiningthe appropriate channels of escalation if unresolved, where appropriate. To undertake investigations into concerns, untowardincidents and disciplinary incidents, providing a comprehensive report of findings to the Assistant Directorate Manager and ensuringeach incident is reviewed and managed positively to improve servicesAnalytical and JudgementalTo maintain and continually improving the delivery of patient services through implementation of benchmarking, shared bestpractice and continuous service development techniques.Proactively monitor compliance with performance metrics. Liaises with Assistant Directorate Manager in proactively identifyingopportunities to support compliance.To analyse complex data in relation to benchmarking and performance metrics in order to make judgements on findings taking intoconsideration a range of options and make recommendations to enhance service delivery and improve the delivery of patientservices.Ensure Directorate processes comply with the UHBs Compliance and Risk Management Frameworks in order to reduceunnecessary costs, financial liabilities, and improve patient and staff safety.Provide support to Directorates processes set up to achieve relevant national policy guidance/targets in relation to ClinicalGovernancePlanning, Organisation, Policy and Service.Represent the Directorate in designated meetings and take the lead for Directorate in relation to projects designated by the SeniorManagement TeamTo support the Assistant Directorate Manager by leading and managing complex project programmes to enhance the EmergencyDepartment service delivery which will require the formulation and adjustment of plans and activities.To formulate, support and produce business cases to support service improvement needs.Contribute to policy and service developments to enable the Directorate to provide efficient and effective service provision. Monitoroutcomes and propose / implement changes as necessary.Operational ManagementIn conjunction with the Senior Management Team and Medical Staffing Officer e responsible for overseeing of the management ofall Doctors Annual Leave and Medical Rotas ensuring all relevant departments are informed.Providing and receiving sometimes complex, sensitive & contentious information, where persuasive & negotiating skills arerequired.Provide full line management to agreed staff within Directorate including sickness, recruitment, workload allocation and appraisals.Authorised signatory for staff overtime, travel costs etc.Information and DataTo understand the operation of all information systems within the Directorate, along with the associated flows of information.Work closely with the Corporate and Informatics department to ensure all national and local information requirements are metincluding the establishment and maintenance of regular, robust monitoring and reporting systems.To ensure accurate reporting of data in relation to performance targets.Assist in the development of operational systems across the Directorate to encourage proactive management.To lead and roll out on information technology changes within the department.Problem solve IT resolutions as requiredFreedom to ActAccountable for own actions and responsible for those of others.To take the management lead for colleagues within the DirectorateTo plan and prioritise own work, whilst providing support to all areas within the service as and when required.The post holder is expected to work autonomously on a daily basis, will exercise a high degree of personal initiative in carrying outtheir duties and will report to the Assistant Directorate Manager for discussion and direction.To work flexibly in order to deliver the Divisional agenda and to offer support to other colleagues including cover in times of absence
Person Specification
English
Essential
- Degree level or equivalent experience or qualification Post Graduate Diploma in Management or equivalent demonstrable knowledge and experience Operational management experience Evidence of problem solving and innovation
Desirable
- Experience of managing people Experience of project management Knowledge of Health and safety Knowledge of training opportunities
English
Essential
- Significant experience of working within the NHS particularly within Medicine. Experience of report writing and presentation skills. Evidence of assisting in the Management of multiple project simultaneously and evidence of meeting timescales. Experience of managing NHS waiting lists or similar initiatives Experience of managing administrative systems. Team player and evidence of team working. Excellent written, communication and planning skills. Leadership skills Negotiation skills
Desirable
- Experience at operating at a management level. Evidence of managing performance related issues. Experience of managing finance and administration of budgets. Analytical skills Experience of dealing with concerns. Understanding and experience of managing change. Experience of information systems including use of different software. Budgetary and staff management.
English
Essential
- Advanced level of use & Knowledge of IT packages including, word, Excel, outlook and PowerPoint. High level of knowledge of PMS Awareness of Data protection issues. Awareness of health and safety issues and legislation and its application within the workplace. Understanding of the key issues affecting the Trust and the Health service in Wales.
Desirable
- Able to interpret information and report to service manager key issues Understating of European working time legislation. Understanding work life balance issues. Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Person Specification
English
Essential
- Degree level or equivalent experience or qualification Post Graduate Diploma in Management or equivalent demonstrable knowledge and experience Operational management experience Evidence of problem solving and innovation
Desirable
- Experience of managing people Experience of project management Knowledge of Health and safety Knowledge of training opportunities
English
Essential
- Significant experience of working within the NHS particularly within Medicine. Experience of report writing and presentation skills. Evidence of assisting in the Management of multiple project simultaneously and evidence of meeting timescales. Experience of managing NHS waiting lists or similar initiatives Experience of managing administrative systems. Team player and evidence of team working. Excellent written, communication and planning skills. Leadership skills Negotiation skills
Desirable
- Experience at operating at a management level. Evidence of managing performance related issues. Experience of managing finance and administration of budgets. Analytical skills Experience of dealing with concerns. Understanding and experience of managing change. Experience of information systems including use of different software. Budgetary and staff management.
English
Essential
- Advanced level of use & Knowledge of IT packages including, word, Excel, outlook and PowerPoint. High level of knowledge of PMS Awareness of Data protection issues. Awareness of health and safety issues and legislation and its application within the workplace. Understanding of the key issues affecting the Trust and the Health service in Wales.
Desirable
- Able to interpret information and report to service manager key issues Understating of European working time legislation. Understanding work life balance issues. Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
