Job summary
o Update prioritised e-referrals from CWS to WPASo Follow guidance and Standard Operating Procedures for the various Urology referral pathwayso Locate, retrieve, and track patient recordso Dealing with enquiries - including in person, by telephone, Teams and emailo Maintain professional communication with patients and staffo Contribute to the efficient operation of our reception and booking services
Main duties of the job
The successful candidate will work closely with the existing Urology Booking Team, developing a close working relationship with them. As such help and assistance is never far away.We are looking for a candidate with excellent communication and customer service skills. Previous administration experience is desirable due to the nature of the role, however all other training can be provided in house. Previous WelshPAS and CWS experience would be advantageous.The successful candidate will become a valued member of the team and have the opportunity to develop themselves professionally within the role.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply
Currently we are unable to provide certificates of sponsorship for this role as it does not meet the Home Office's criteria. Anyone requiring a certificate of sponsorship is therefore unable to be shortlisted and interviewed
About us
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Record accurate and complete information for all patients on relevant computer systems Maintain a complete awareness of the principles of the ABUHB corporate requirements for waiting list and booking management, including patient focused booking procedures. Ensure all patient details on WPAS are accurate and up to date Deal with enquiries promptly and sympathetically, informing the Team Leader of any problems immediately Maintain good, professional communication with all disciplines of staff, GP`s and the public Process e-referrals within agreed timescales following protocols Send daily correspondence to patients via letter, including the relevant information leaflets Ensure all notes are available for the following days clinics and inform the Team Leader of any issues Actively participate in the duties of the department as required Scan clinical documents onto CWS
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Record accurate and complete information for all patients on relevant computer systems Maintain a complete awareness of the principles of the ABUHB corporate requirements for waiting list and booking management, including patient focused booking procedures. Ensure all patient details on WPAS are accurate and up to date Deal with enquiries promptly and sympathetically, informing the Team Leader of any problems immediately Maintain good, professional communication with all disciplines of staff, GP`s and the public Process e-referrals within agreed timescales following protocols Send daily correspondence to patients via letter, including the relevant information leaflets Ensure all notes are available for the following days clinics and inform the Team Leader of any issues Actively participate in the duties of the department as required Scan clinical documents onto CWS
Person Specification
Skills and Attributes
Essential
- Excellent communication skills
- Ability to work as part of a team and using own initiative
- Accurate and methodical in all aspects of work
Experience
Essential
- Previous Clerical experience
- Experience of dealing with the public
Desirable
- Knowledge of WG (Welsh Government) guidelines in relation to waiting times
- Customer Service experience
- Detailed knowledge of Welsh PAS and CWS (Clinical Workstation).
Qualifications and knowledge
Essential
- 3 GCSE's C and above
- Knowledge of PAS and CWS
- Evidence of continuous professional development
Desirable
Person Specification
Skills and Attributes
Essential
- Excellent communication skills
- Ability to work as part of a team and using own initiative
- Accurate and methodical in all aspects of work
Experience
Essential
- Previous Clerical experience
- Experience of dealing with the public
Desirable
- Knowledge of WG (Welsh Government) guidelines in relation to waiting times
- Customer Service experience
- Detailed knowledge of Welsh PAS and CWS (Clinical Workstation).
Qualifications and knowledge
Essential
- 3 GCSE's C and above
- Knowledge of PAS and CWS
- Evidence of continuous professional development
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
