Ward Clerk

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

To ensure an efficient and effective administration service to the ward clinical staff.

Assist the staff in administrative duties relating to the management of the ward e.g., acting on telephone messages / photocopying casenotes for patient transfers etc.

Prepare case notes / collate investigation results and file appropriately when they have been signed by medical staff.

Ensure accurate receiving in and passing on of case notes.

Ensure all medical notes and test results are available for consultant ward rounds, including post take rounds.

Prioritise workload and adjust according to needs.

Carry out messages between wards and various departments including medical secretaries, medical records, X-ray.

Collect and deliver items to the above as required. File reports and notes in liaison with nursing team

Makes changes in own practice and constructively undertakes own role in improving services as agreed, offering suggestions for improving services.

Follows policies and procedures and works within standard guidelines.

Provide basic and accurate information in-person and via phone/email

To maintain good communication with staff other professional colleagues, patients and patients relatives, maintaining confidentiality at all times.

Maintain personal contact with patients and their relatives through conversations.

Answer telephone enquiries in an appropriate manner, convey messages and refer to nursing staff where applicable.

Liaise with other members of all relevant departments as appropriate.

Liaise with ambulance control organising discharges and transfers as necessary.

Responsible for monitoring and maintenance of office equipment ensuring it remains in working order.

Ensure that the ward stationary stocks are kept at the agreed levels.

Take every reasonable opportunity to maintain and improve professional knowledge

To cover pan gwent as and when due to service needs

Person Specification

Skills and Attributes

Essential

• Ability to embrace the following personal values and behaviours on a daily basis
• Ability to demonstrate a commitment to our Organisational values
• Good communication skills
• Polite and professional telephone manner
• Ability to perform well under pressure
• Ability to prioritise workload and achieve targets within given deadlines
• Ability to establish good working relationships with managers, clinicians, clerical staff at all levels
• Ability to work flexibly either as part of a team or using ones own initiative

Desirable

• Welsh

Experience

Essential

• Previous clerical experience or similar

Desirable

• Previous Medical Records experience or knowledge of the hospitals patient administration system

Qualifications

Essential

• Good General Education
• Computer Literate

Desirable

• Proficient in software packages, including Word, Excel.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Aneurin Bevan University Health Board

Address

Nevill Hall Hospital

Brecon Road

Abergavenny

NP7 7EG

Employer's website

https://abuhb.nhs.wales/ (Opens in a new tab)