Operations Manager

Job summary

The role of the post holder is to support the Head of Operations for Urgent Care in the management and delivery of high quality, clinically effective and cost-efficient services for clinical services within the Directorate. The post holder will be based at the Flow Centre, Vantage Point House but will be required to work at other sites within the Health Board as and when required. The post holder will have delegated management responsibilities for the service in the absence of the Head of Operations.

The post holder will be expected to working autonomously and responsible for their own workload, they will provide advice and guidance to ensure that the division provides effective planning, performance development and project management. Producing robust business cases for service developments as required. As part of the Directorate Management Team, the post holder will contribute fully to the overall management and development of clinical services within the Urgent Care Division. There will be a requirement to support the Head of Operations in developing and implementing modernisation strategies to meet national and local healthcare agendas to include the delivery of ABUHB Clinical Futures programme.

Main duties of the job

The post holder will be responsible for presenting data to the Divisional Management Team and also to the Directorate, and must be able to explain clearly their findings and identify improvements, following through with timescales for delivery. To support the Head of Operations in all aspects of business and service management, in order to achieve the activity levels, quality and performance standards of the Directorate. To be responsible for taking the lead on clinical services/ projects and performance as defined by the Head of Operations.

The post holder will work closely with all disciplines to identify opportunities for pathway development, in line with the Health Board Clinical Futures Strategy and current plans to meet Welsh Government targets. They will directly manage the Service Improvement Managers andother key staff working within the Directorate across all ABUHB sites.

The post holder will be required to promptly investigate and formulate responses for formal and informal complaints on behalf of the Directorate. Meeting with clinical staff and patients as necessary.

This post may close earlier if enough applications have been received.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.