Patient Scheduling Clerk

Job summary

Endoscopy is currently looking to appoint an enthusiastic, motivated person to join us to support the scheduling team in the delivery of key services and cancer targets.

As a service, it is vitally important that we provide a high quality service to patients, therefore if you are interested in joining a highly motivated team - it would be great to hear from you.

The post holder will be responsible for ensuring all protocols are adhered to and undertake appropriate action in necessary adhering to RTTrules.

The post holder will plan, prioritise and organise Endoscopy lists, taking into account such matters as pre-assessment, availability ofequipment, clinicians, case mixes, etc. You must possess the ability to adjust accordingly in line with any changes, and to manage your own workload to defined departmental policies and procedures.

Each scheduler deals with a large volume of patient queries and Endoscopy lists, making the appropriate allocation of patients within defined timescales.

Main duties of the job

Ensure cancer targets are achieved.

Ensure patients are prevented from breaching targets.

Endoscopy list capacity is utilised and cancellations are kept to a minimum.

Regular communication with the Team Leader and Endoscopy consultants and clinical nursing team.

All Endoscopy lists are booked within internal and national targets, including RTT and 'Treat in Turn'.

Patient focused booking and direct patient booking are utilised to increase utilisation and reduce DNA rates.

Ensure an efficient telephone service is maintained.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.