Job summary
Aneurin Bevan University Health Board is seeking a highly motivated and experienced administrative personnel to join our Estates & Facilities Division. This is a key leadership role offering the opportunity to contribute to service development, workforce planning, and digital transformation across the division.
As the Assistant Business Support Manager, you will provide managerial support to the Business Support Manager and deputise in their absence. You will lead the Business Administration team and oversee the delivery of high-quality services, ensuring compliance with policies, procedures, and legislation.
You will play a pivotal role in developing, implementing and managing a number of Systems and adherence to processes and procedures across the division.
English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
- Lead and manage the Business Administration team, including recruitment, PADRs, and performance.
- Analyse KPIs and business performance data to drive improvements.
- Coordinate training, onboarding, and workforce development initiatives.
- Develop and implement SOPs and contribute to policy development within area of responsibility.
- Provide expert advice on system usage, processes and compliance.
- Support service remodelling and adaptation in line with strategic goals.
- Maintain strong communication with stakeholders and promote best practices.
About us
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications and Knowledge
Essential
- Educated to Degree level or equivalent demonstrable of knowledge and experience in an administrative role
- NVQ level 4 in Business Administration or equivalent knowledge and experience.
- Comprehensive knowledge of ABUHB workforce and system policies and procedures
- ILM level 3 Supervisory Management or equivalent knowledge and experience
- Super user knowledge of E-Systems.
- Evidence of continuing professional development
Desirable
- ECDL or equivalent certificate
- Certificate in Personnel Practice
- Understanding of NHS terms and conditions in relation to pay
Experience
Essential
- Previous experience of delivering defined objectives.
- Experience of delivering outcomes within tight timescales.
- Experience of e-recruitment and electronic workforce systems preferably in and NHS organisation.
- Experience of working in a customer focussed environment, dealing with confidential issues and working to deadlines.
- Substantial experience of using Microsoft 365, including Outlook, Excel and Word.
- Experience of NHS trac Jobs
- Experience of using ESR Business Intelligence Tool
- Experience of creating successful working relationships.
- Experience of staff management
- Experience of working within an NHS Organisation.
- Experience of producing standard operating procedures
- Experience of using databases and electronic systems effectively and interrogating data to provide meaningful reports
Desirable
- Experience and understanding of change configuration management, and information management and technology issues within the project environment
Skills and attributes
Essential
- Good presentation skills with the ability to adapt information suitable to a range of audiences
- Analytical skills.
- Strong customer orientation, professional and positive manner
- Operates in an orderly, methodical and systematic manner.
- Ability to deliver agreed outcomes
- Ability to cope with changing timeframes and pressure to deliver.
- Self-motivated and pro-active
- Excellent written and oral communication skills, with the ability to confidentially liaise with managers, candidates and outside organisations
- Able to manage a number of ongoing tasks & able to prioritise
- Excellent attention to detail.
- Advanced keyboard skills
- Problem identification and ability to improve and solve
- Demonstratable ability to deal with and communicate information sensitively and tactfully.
- Ability to lead by example
- Self-motivated
- Ability to foster productive working relationships internally and externally
- Uses own initiative and can work independently
Desirable
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Other
Essential
- Willingness to undertake further training as required
- Able to work at different locations within the health board
- Flexible to the needs of the service
Desirable
- Ability to travel within and outside ABUHB locality
Person Specification
Qualifications and Knowledge
Essential
- Educated to Degree level or equivalent demonstrable of knowledge and experience in an administrative role
- NVQ level 4 in Business Administration or equivalent knowledge and experience.
- Comprehensive knowledge of ABUHB workforce and system policies and procedures
- ILM level 3 Supervisory Management or equivalent knowledge and experience
- Super user knowledge of E-Systems.
- Evidence of continuing professional development
Desirable
- ECDL or equivalent certificate
- Certificate in Personnel Practice
- Understanding of NHS terms and conditions in relation to pay
Experience
Essential
- Previous experience of delivering defined objectives.
- Experience of delivering outcomes within tight timescales.
- Experience of e-recruitment and electronic workforce systems preferably in and NHS organisation.
- Experience of working in a customer focussed environment, dealing with confidential issues and working to deadlines.
- Substantial experience of using Microsoft 365, including Outlook, Excel and Word.
- Experience of NHS trac Jobs
- Experience of using ESR Business Intelligence Tool
- Experience of creating successful working relationships.
- Experience of staff management
- Experience of working within an NHS Organisation.
- Experience of producing standard operating procedures
- Experience of using databases and electronic systems effectively and interrogating data to provide meaningful reports
Desirable
- Experience and understanding of change configuration management, and information management and technology issues within the project environment
Skills and attributes
Essential
- Good presentation skills with the ability to adapt information suitable to a range of audiences
- Analytical skills.
- Strong customer orientation, professional and positive manner
- Operates in an orderly, methodical and systematic manner.
- Ability to deliver agreed outcomes
- Ability to cope with changing timeframes and pressure to deliver.
- Self-motivated and pro-active
- Excellent written and oral communication skills, with the ability to confidentially liaise with managers, candidates and outside organisations
- Able to manage a number of ongoing tasks & able to prioritise
- Excellent attention to detail.
- Advanced keyboard skills
- Problem identification and ability to improve and solve
- Demonstratable ability to deal with and communicate information sensitively and tactfully.
- Ability to lead by example
- Self-motivated
- Ability to foster productive working relationships internally and externally
- Uses own initiative and can work independently
Desirable
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Other
Essential
- Willingness to undertake further training as required
- Able to work at different locations within the health board
- Flexible to the needs of the service
Desirable
- Ability to travel within and outside ABUHB locality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
