Resource Bank Call Handler

Job summary

Aneurin Bevan University Health Board can offer you a great place to live and work, as well as the opportunity to develop and progress your career. There has never been a more exciting time to join our team as we pioneer new ways of delivering health services across the Gwent area.

If you are looking for a permanent opportunity working flexibly over 7 day services then we have the ideal role for you.

The Resource Bank team based at Llanfrechfa in Cwmbran have a permanent vacancy for an experienced call handler to join a very busy team supporting the resourcing of Bank and Agency workers to fill gaps in rosters for the Health Board.

This is a fantastic opportunity for an individual with experience of working in a fast paced busy call handling environment, previous call handling experience is strongly recommended due to the high level of activity within the team.

Main duties of the job

• To co-ordinate and respond to temporary staffing requests for bank and agency workers using the computerised Staffing Allocation system and prioritise shifts according to urgency.
• To maintain a high level of good communication skills, listening and verbal, to ensure the provision of a courteous and helpful service.
• Assist with pay queries
• Assisting Bank Workers with maintain their mandatory and statutory training compliance
• To deal effectively with complaints reporting to the supervisor where appropriate.
• To Maintain confidentiality of information at all times

This permanent opportunity is full time working across 7 day services between the hours of 08:00-20:00. Agile working is in place offering some hours working from home and hours in the office at Llanfrechfa.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future