Job summary
The post holder will provide a clerical and reception service for Day Surgery.
To answer general queries and carry out administrative tasks to ensure the smooth running of the department.
The Day Surgery Unit (DSU) has a high turnover currently running 5 Theatres, specialising in a range of surgical disciplines includingOrthopaedics, General Surgery, Gynaecology, Plastics, Dermatology and Pain.
To assist with all administration duties, including locating and preparing patient notes.
To work closely with clinical colleagues to ensure patients receive good quality care.
To organise own day to day work tasks. Using own initiative within standard procedures and policies, advice will be available as needed.
Main duties of the job
Responsible for meeting and greeting of patients on day of surgery. Communicating in a sensitive and caring manner where patientscan be anxious prior to their procedure.
To book patients into the department and ensure the patient information is recorded accurately onto the system.
To locate and prepare patient notes in a timely and organised manner.
To communicate with Day Surgery staff, Communicate with members of the multi-disciplinary team such as pre-assessment clinic(PAC) and scheduling teams.
Work regularly and closely with nurses, ODPS, healthcare support workers surgical staff and admin staff.
Works as part of a clerical team to provide support to the Day Surgery Service.
Ensure confidentiality is maintained at all times in line with the Data Protection Act and Trust policy.
Attend regular team meetings and keep up to date with changes to policies/procedures within the department.
Keep up with mandatory online training and audit days to improve knowledge, skills and enhance.
About us
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and Knowledge
Essential
- GCSE English and Maths
- To gain knowledge of administrative systems, admission, patient information systems, hospital departments, clerical procedures, and data input procedures acquired through on-the-job training
Experience
Essential
- Administration experience or office experience
- Receptionist experience
Desirable
- Administration experience or office experience
- Receptionist experience
- Working in a hospital setting
Skills and Attributes
Essential
- Good verbal and written Communication.
- IT Skills
- Willingness to learn and able to take constructive criticism.
- Flexible to meet the needs of the service
- Caring and empathetic
- Interested in all aspects of the role as outlined in the job description
Desirable
- Familiar with Organisational IT platforms such as CIVICA/CWS/ORMIS/PAS
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Other
Essential
- Satisfactory Standard/Enhanced DBS clearance including an/a Adults and Childrens Barred List check (delete as appropriate)
Person Specification
Qualifications and Knowledge
Essential
- GCSE English and Maths
- To gain knowledge of administrative systems, admission, patient information systems, hospital departments, clerical procedures, and data input procedures acquired through on-the-job training
Experience
Essential
- Administration experience or office experience
- Receptionist experience
Desirable
- Administration experience or office experience
- Receptionist experience
- Working in a hospital setting
Skills and Attributes
Essential
- Good verbal and written Communication.
- IT Skills
- Willingness to learn and able to take constructive criticism.
- Flexible to meet the needs of the service
- Caring and empathetic
- Interested in all aspects of the role as outlined in the job description
Desirable
- Familiar with Organisational IT platforms such as CIVICA/CWS/ORMIS/PAS
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Other
Essential
- Satisfactory Standard/Enhanced DBS clearance including an/a Adults and Childrens Barred List check (delete as appropriate)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
