Job summary
We have an exciting opportunity for an enthusiastic and motivated person to work as an Outpatient Scheduler in the newly designed Gynaecology Outpatient Booking POD in the Royal Gwent Hospital, Newport. You will be responsible for booking appointments for a team of 25 Consultants and associated teams, from which you will gain an in-depth knowledge of the booking process for Gynaecology and build close working relationships with key stakeholders. You will need excellent communication skills and be able to work under pressure, have a good knowledge of the RTT rules and be an experienced Welsh PAS user.Working to the Gynaecology Directorate, you will be well supported and encouraged to develop in this role.
The position available is part time and permanent
Main duties of the job
Applicants are invited to join our dynamic Gynaecology Booking Team in the Royal Gwent Hospital. The post-holder will be responsible for the management of the Gynaecology Outpatient waiting list including but not limited to first outpatient and follow up appointments.
You will be supported in the role by a Team Leader and full in-house training will be given. The role is fast paced and interesting. Candidates with proven Customer Service experience, particularly in a Call Centre environment, would work well with our Team.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications & knowledge
Essential
- Experience of working in a busy environment dealing with large numbers of the telephone calls
- Understanding of confidentiality in the workplace
- Ability to follow instructions
- Computer literate
- Understanding of team ethos
- Educated to GCSE Level, Maths and English
Desirable
- Experience of dealing with the public in prev roles
Experience
Essential
- Previous clerical experience or similar
- Ability to accurately and efficiently input and retrieve information on a computerised system
Desirable
- Customer Service experience
- Experience of handling inbound calls
- Knowledge of WPAS and CWS
Aptitude & abilities
Essential
- Good communication skills
- Ability to use initiative and meet deadlines
- Polite and professional
- Ability to work well under pressure
- Ability to develop good and effective employee relationships
- Ability to work flexibly either as part of a team or using one's own initiative to meet the needs of the service
Desirable
- Ability to speak Welsh or willingness to undertake training as required by the post
Values
Essential
- Pleasant, approachable and friendly
- Flexible approach to work
- Ability to demonstrate working on own initiative
- Methodical and well organised
Person Specification
Qualifications & knowledge
Essential
- Experience of working in a busy environment dealing with large numbers of the telephone calls
- Understanding of confidentiality in the workplace
- Ability to follow instructions
- Computer literate
- Understanding of team ethos
- Educated to GCSE Level, Maths and English
Desirable
- Experience of dealing with the public in prev roles
Experience
Essential
- Previous clerical experience or similar
- Ability to accurately and efficiently input and retrieve information on a computerised system
Desirable
- Customer Service experience
- Experience of handling inbound calls
- Knowledge of WPAS and CWS
Aptitude & abilities
Essential
- Good communication skills
- Ability to use initiative and meet deadlines
- Polite and professional
- Ability to work well under pressure
- Ability to develop good and effective employee relationships
- Ability to work flexibly either as part of a team or using one's own initiative to meet the needs of the service
Desirable
- Ability to speak Welsh or willingness to undertake training as required by the post
Values
Essential
- Pleasant, approachable and friendly
- Flexible approach to work
- Ability to demonstrate working on own initiative
- Methodical and well organised
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
