Job summary
- Provide high quality administrative service to patients when attending the Endoscopy department, this includes updatingany patients details on Welsh Patient Administration System (WPAS), admitting patients onto Clinical Workstation (CWS)and Medilogik EMS.
- Retrieve, track and prepare notes ahead of patient attendance.
- Process referrals into the department and enter onto WPAS and Medilogik EMS.
- Make and receive calls from patients responding to partial booking letters.
Main duties of the job
- Greet patients upon arrival to their appointment in a warm and friendly manner. Ensuring all patient details are correct andup to date.
- Patient notes are prepared and correct ahead of time.
- Action any Cannot attend appointment (CNA), Did not attend appointment (DNA) and removal from WPAS as per protocolat the end of each day.
- Carry out general office duties including post, photocopying and processing relevant information.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
- To be flexible to the needs of the service and able to provide cover to all Endoscopy departments across the Health Board when required.
- Deal with telephone queries from both internal and external agencies in a professional manner in accordance with Data Protection and statutory policies and procedures. Escalate to Scheduling team Leader in accordance with policy.
- Receive calls in a friendly manner from patients who are responding to a partial booking letter.
- Ensure Endoscopy lists are booked appropriately and to capacity ensure list utilisation.
- Escalate any list utilisation issues through the appropriate channels.
- To provide and receive sensitive information to/from patients about their appointment via the telephone.
- Responsible for updating all waiting list entries.
- All staff to liaise with colleagues regarding annual leave prior to authorisation from Endoscopy Scheduling Team Leader.
- To attend all training and development opportunities relating to your role.
- Weekend working may be required.
- To work within standard operating procedures, manager available for advice when needed.
- To adhere to departmental and ABUHB policies and procedures
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
- To be flexible to the needs of the service and able to provide cover to all Endoscopy departments across the Health Board when required.
- Deal with telephone queries from both internal and external agencies in a professional manner in accordance with Data Protection and statutory policies and procedures. Escalate to Scheduling team Leader in accordance with policy.
- Receive calls in a friendly manner from patients who are responding to a partial booking letter.
- Ensure Endoscopy lists are booked appropriately and to capacity ensure list utilisation.
- Escalate any list utilisation issues through the appropriate channels.
- To provide and receive sensitive information to/from patients about their appointment via the telephone.
- Responsible for updating all waiting list entries.
- All staff to liaise with colleagues regarding annual leave prior to authorisation from Endoscopy Scheduling Team Leader.
- To attend all training and development opportunities relating to your role.
- Weekend working may be required.
- To work within standard operating procedures, manager available for advice when needed.
- To adhere to departmental and ABUHB policies and procedures
Person Specification
Knowledge and Qualifications
Essential
- Good level of education.
- I.T Skills
Desirable
Experience
Essential
- Experience of working in a hospital setting.
Desirable
- Experience working in NHS admin setting
- Previous experience in telephone bookings.
- Experience with using CWS and WPAS.
Person Specification
Knowledge and Qualifications
Essential
- Good level of education.
- I.T Skills
Desirable
Experience
Essential
- Experience of working in a hospital setting.
Desirable
- Experience working in NHS admin setting
- Previous experience in telephone bookings.
- Experience with using CWS and WPAS.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
