Job summary
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYEDBY NHS WALES
This post holder will work as part of the Primary Care Mental Health Support Service (PCMHSS) Administration team with a particular emphasis on ensuring the smooth running of the centralised telephone booking function.
Main duties of the job
The post holder will provide regular administrative support to the whole PCMHSS team when required and as directed with minimal supervision.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents.
Person Specification
Qualifications and Knowlege
Essential
- Good standard of education to level of GCSE or NVQ equivalent.
- Knowledge of administrative procedures and systems, some of which are non-routine activities such as answering queries, progress chasing, task related problem solving through experience and training to vocational level 3 or demonstrable experience.
- Competent in the use of Microsoft Office packages including excel, word and outlook.
Desirable
- Customer Service training
- Knowledge of PCMHSS
- Knowledge of WG (Welsh Government) guidelines in relation to waiting times
Experience
Essential
- Previous clerical experience and administration processes
- Experience of dealing with the public
Desirable
- Experience of working within an NHS Primary Care environment
- Previous experience of using ABUHB systems (WCCIS)
Skills and Attributes
Essential
- Excellent communication skills
- Flexible to the needs of the service
- Ability to work and problem solve under pressure whilst achieving targets
- Ability to work as part of a team and using own initiative
- Empathy, tact, and diplomacy when dealing with difficult situations
Desirable
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
- Advanced keyboard skills with a high degree of accuracy including the ability to use Microsoft word, excel and outlook
Other
Essential
- Ability to establish good working relationships with colleagues/clients
Desirable
- Demonstrate a commitment to achieving high quality standards of work
Person Specification
Qualifications and Knowlege
Essential
- Good standard of education to level of GCSE or NVQ equivalent.
- Knowledge of administrative procedures and systems, some of which are non-routine activities such as answering queries, progress chasing, task related problem solving through experience and training to vocational level 3 or demonstrable experience.
- Competent in the use of Microsoft Office packages including excel, word and outlook.
Desirable
- Customer Service training
- Knowledge of PCMHSS
- Knowledge of WG (Welsh Government) guidelines in relation to waiting times
Experience
Essential
- Previous clerical experience and administration processes
- Experience of dealing with the public
Desirable
- Experience of working within an NHS Primary Care environment
- Previous experience of using ABUHB systems (WCCIS)
Skills and Attributes
Essential
- Excellent communication skills
- Flexible to the needs of the service
- Ability to work and problem solve under pressure whilst achieving targets
- Ability to work as part of a team and using own initiative
- Empathy, tact, and diplomacy when dealing with difficult situations
Desirable
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
- Advanced keyboard skills with a high degree of accuracy including the ability to use Microsoft word, excel and outlook
Other
Essential
- Ability to establish good working relationships with colleagues/clients
Desirable
- Demonstrate a commitment to achieving high quality standards of work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
