Health Records- Telephony Clerk

Job summary

An exciting opportunity has arisen to join our busy and supportive team at St Woolos Hospital, working in either the Outpatient Departments or the Referral & Booking Centre. We are seeking dedicated individuals to play a vital role in delivering high-quality patient care.

Excellent communication and organisational skills

Strong attention to detail

Ability to work well under pressure and meet deadlines

Flexible approach to work, including Saturday morning rotations

Team player with the capacity to work independently

Previous reception or customer service experience preferred

If you would like to be part of our team and believe you can help us achieve our aims, then this is the place for you.

Main duties of the job

Key Responsibilities:

Greet and assist patients in person or via telephone

Schedule, amend, and cancel appointments

Process referrals, clinic outcomes and update waiting lists

Maintain professional communication with patients and staff

Contribute to the efficient operation of our reception and booking services

Candidates are advised to ensure they refer to the attached Person Specification and use the 'Supporting Information' section of the application form to detail how they meet the various requirements.

The ability to speak Welsh is Desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.