Job summary
An exciting opportunity has arisen for an administrator to assist the Community Neurological Rehabilitation Service administration service at Aneurin Bevan University Health Board. We are looking for an enthusiastic, well-motivated and organised individual who will be able to maintain high personal and professional standards.Based within the CNRS department in Torfaen, the post holder will work with the CNRS team to assist and maintain the running of the CNRS services.
The post holder will provide a quality patient focused administration service for the CNRS team and its patients.
Main duties of the job
Based within the Community Neurological Rehabilitation Service (CNRS) department in Torfaen, the post holder will assist the administration team CNRS to support and maintain the smooth running of the CNRS services.
The postholder will utilise the WPAS (Welsh Pas Administration System) and in-house databases including Microsoft 365 and excel, to support the administration team.
T The post holder will be expected to have excellent communication skills together with the ability to work as part of a team under the pressure of an office environment. The post holder will support the daily administrative running of the department for their own area, as well as complete basic housekeeping tasks, whilst organising and planning their own daily workload.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications and/or Knowledge
Essential
- Good standard of education equivalent to GCSE or equivalent in Maths and English
- NVQ Business Admin or Customer Services Level 2
Desirable
- RSA stage II word processing/typing or equivalent
- IT qualification ECDL Qualification
Experience
Essential
- IT skills including the experienced use of Microsoft Windows, Microsoft Office/SharePoint, Microsoft Outlook and Excel /databases
- Previous experience of working within an office environment to include telephone duties - filing/ photocopying
- Customer Care Skills - dealing with the public
Desirable
- Previous experience in a health and/or social care environment
- Experience of WPAS booking appointments and procedures (ABUHB Patient System)
Aptitude and Abilities
Essential
- Good communication skills both verbal and written
- Good organisational and prioritisation skills Ability to work under pressure whilst achieving targets
- The ability to adapt to changes in work routine The ability to work without direct supervision Good time management
- Ability to cope in a busy environment
Desirable
- The ability to develop databases and spreadsheets
- Good negotiation skills
Values
Essential
- Compassionate, non-judgemental, excellent communication, caring, empathetic, understanding and commitment
- Empathy, tact and diplomacy when dealing with difficult situations
Other
Essential
- Ability to manage difficult situations
- Ability to develop good and effective employee relations
Person Specification
Qualifications and/or Knowledge
Essential
- Good standard of education equivalent to GCSE or equivalent in Maths and English
- NVQ Business Admin or Customer Services Level 2
Desirable
- RSA stage II word processing/typing or equivalent
- IT qualification ECDL Qualification
Experience
Essential
- IT skills including the experienced use of Microsoft Windows, Microsoft Office/SharePoint, Microsoft Outlook and Excel /databases
- Previous experience of working within an office environment to include telephone duties - filing/ photocopying
- Customer Care Skills - dealing with the public
Desirable
- Previous experience in a health and/or social care environment
- Experience of WPAS booking appointments and procedures (ABUHB Patient System)
Aptitude and Abilities
Essential
- Good communication skills both verbal and written
- Good organisational and prioritisation skills Ability to work under pressure whilst achieving targets
- The ability to adapt to changes in work routine The ability to work without direct supervision Good time management
- Ability to cope in a busy environment
Desirable
- The ability to develop databases and spreadsheets
- Good negotiation skills
Values
Essential
- Compassionate, non-judgemental, excellent communication, caring, empathetic, understanding and commitment
- Empathy, tact and diplomacy when dealing with difficult situations
Other
Essential
- Ability to manage difficult situations
- Ability to develop good and effective employee relations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
