Job summary
An exciting opportunity has arisen within Aneurin Bevan University Health Board to work collaboratively with Primary and Secondary Care Eye Care Services. We are looking to appoint a highly motivated WGOS Referral Officer to join the Ophthalmology Team.
As the WGOS Referral Officer you will undertake all administrative duties relating to patient pathways under Wales General Ophthalmic Services (WGOS) between both Primary and Secondary CareThe post holder will work closely with the WGOS Referral Team Leader and Primary and Secondary Care Colleagues to achieve agreed outcomes.
The post holder will have excellent communication skills together with the ability to work as part of a team to support the provision of high-quality eye health care across the Health Board.
This post is fixed term for 12 months to meet the needs of the service
Main duties of the job
The post holder will provide administrative and clerical support to the WGOS Referral Team within the Ophthalmology Team in Secondary Care. The postholder is a key member of the team, working closely with the WGOS Referral Team Leader, WGOS Optometrist, Directorate Managers, Ophthalmologists, Primary Care Colleagues, patients and or carer's, GP's and other services users or stakeholders within the Health Board. The post holder will assist in working towards key objectives:
1. Appropriately discharge patients who are eligible for WGOS2. Communicate regularly with WGOS Team Leader3. Support the undertaking of monthly audits to ensure all patients appointments are processed in accordance with agreed timeframes.4. Discharge patients to an assigned WGOS provider5. Ensure an efficient telephone service is maintained6. Work with WGOS providers to minimise short notice cancelled appointments and optimise appointment capacity7. Collate data in relation referrals and wait times
About us
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job description
Job responsibilities
To undertake all administrative duties in relation to WGOS Referral Management
To promote good staff communication skills.
To keep abreast of any changes in policies and procedures, including Health Board Service Standards, and implement amendments asappropriate.
To work autonomously, prioritising own workload, and make decisions within specified guidelines and procedures, seeking advice wherenecessary.
To keep abreast of current Welsh Government (WG) guidelines, in particular the WGOS manuals and the National Clinical Strategy forOphthalmology.
To ensure the information sent out to patient is of excellent qualityTo maintain good communication with the peers, managers, other departments and the general public.
Actively participate in the duties of the department as required.
Deal with requests in accordance with the General Data Protection Regulations
Job description
Job responsibilities
To undertake all administrative duties in relation to WGOS Referral Management
To promote good staff communication skills.
To keep abreast of any changes in policies and procedures, including Health Board Service Standards, and implement amendments asappropriate.
To work autonomously, prioritising own workload, and make decisions within specified guidelines and procedures, seeking advice wherenecessary.
To keep abreast of current Welsh Government (WG) guidelines, in particular the WGOS manuals and the National Clinical Strategy forOphthalmology.
To ensure the information sent out to patient is of excellent qualityTo maintain good communication with the peers, managers, other departments and the general public.
Actively participate in the duties of the department as required.
Deal with requests in accordance with the General Data Protection Regulations
Person Specification
Qualifications and Knowledge
Essential
- Computer literate
- Business Administration level 3 NVQ or equivalent demonstrable knowledge and experience
- Knowledge of administration processes
- Knowledge of WG policy and guidance in relation to WGOS services
Desirable
Skills and Attributes
Essential
- Excellent Communication skills
- Ability to work effectively with managers & clinicians
- Ability to meet deadlines
- Ability to take on an active role in the operational requirements
Desirable
- Ability to take on an active role in agreed learning activities and keeps a record of them
- Understanding of knowledge and skills framework and ability to identify learning and needs and interests
Experience
Essential
- Experience of managing waiting lists, booking and RTT targets
Desirable
- Experienced WPAS/CWS user
- Experience of dealing with all levels of staff and the public
- Ability to work as part of a multi-disciplinary team
- Ability to communicate as part of a multi-disciplinary team
- Ability to communicate with patients in an empathetic regarding their treatment and procedures
- Can demonstrate an enthusiastic approachable and friendly manner
Other
Essential
- Flexible to the needs of the service
Desirable
Person Specification
Qualifications and Knowledge
Essential
- Computer literate
- Business Administration level 3 NVQ or equivalent demonstrable knowledge and experience
- Knowledge of administration processes
- Knowledge of WG policy and guidance in relation to WGOS services
Desirable
Skills and Attributes
Essential
- Excellent Communication skills
- Ability to work effectively with managers & clinicians
- Ability to meet deadlines
- Ability to take on an active role in the operational requirements
Desirable
- Ability to take on an active role in agreed learning activities and keeps a record of them
- Understanding of knowledge and skills framework and ability to identify learning and needs and interests
Experience
Essential
- Experience of managing waiting lists, booking and RTT targets
Desirable
- Experienced WPAS/CWS user
- Experience of dealing with all levels of staff and the public
- Ability to work as part of a multi-disciplinary team
- Ability to communicate as part of a multi-disciplinary team
- Ability to communicate with patients in an empathetic regarding their treatment and procedures
- Can demonstrate an enthusiastic approachable and friendly manner
Other
Essential
- Flexible to the needs of the service
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
