Job summary
We are looking to recruit an enthusiastic and well-motivated individual to join our Team in the the Therapy Services Booking Centre. This is a vital role within the Therapy Services Booking Centre and requires you to be a committed, motivated, organised, and a pro-active individual.
Working as part of a team, based you will need to possess and demonstrate excellent communication skills with the ability to work under pressure and to tight deadlines.
This role requires experience in working in a administrative role. You will be required to be computer literate with experience of Microsoft systems such as Outlook, Word and Excel. A good working knowledge of the Health Boards IT systems including WelshPAS is desirable.
Main duties of the job
The Therapy Services' Booking Administrator role undertakes the waiting list management and patient focused booking in accordance with WG guidelines for the departments of Weight Management, Dietetics, Occupational Therapy and Symptom Management Service
The ability to speak Welsh is desirable for this post; Welsh and /or English speakers are equally welcome to apply.
About us
Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
For further information or to arrange and informal visit please contact: Abigail Shorney
Booking Centre Team Lead
abigail.shorney@wales.nhs.uk
01633431647
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
For further information or to arrange and informal visit please contact: Abigail Shorney
Booking Centre Team Lead
abigail.shorney@wales.nhs.uk
01633431647
Person Specification
Education/Qualification
Essential
- Good standard of education to level of GCSE or NVQ or equivalent.
- Knowledge of administrative procedures and systems,
- Evidence of continuous professional development
Desirable
- Customer service training
Knowledge & Experience
Essential
- Previous clerical experience and administration processes
- Experience of dealing with the general public
- Detailed knowledge of Myrddin & CWS
- Proficient in use of software packages including Microsoft Word, Excel and Outlook
Desirable
- Knowledge of WG guidelines in relation to waiting times
- Understanding of Health Board policies and procedures including HR
Skills & Ability
Essential
- Excellent communication skills
- Polite and professional telephone manner
- Empathy, tact and diplomacy when dealing with difficult situations
- Flexible approach to the needs of the service
- Ability to work and problem solve under pressure whilst achieving targets
- Demonstrate a commitment to achieving high quality standards of work
- Accurate and methodical in all aspects of work
- Remain professional at all times
- Ability to develop good and effective employee relations
Other Requirements
Essential
- Flexible approach to the needs of the service
- Demonstrate a commitment to achieving high quality standards of work.
Desirable
Person Specification
Education/Qualification
Essential
- Good standard of education to level of GCSE or NVQ or equivalent.
- Knowledge of administrative procedures and systems,
- Evidence of continuous professional development
Desirable
- Customer service training
Knowledge & Experience
Essential
- Previous clerical experience and administration processes
- Experience of dealing with the general public
- Detailed knowledge of Myrddin & CWS
- Proficient in use of software packages including Microsoft Word, Excel and Outlook
Desirable
- Knowledge of WG guidelines in relation to waiting times
- Understanding of Health Board policies and procedures including HR
Skills & Ability
Essential
- Excellent communication skills
- Polite and professional telephone manner
- Empathy, tact and diplomacy when dealing with difficult situations
- Flexible approach to the needs of the service
- Ability to work and problem solve under pressure whilst achieving targets
- Demonstrate a commitment to achieving high quality standards of work
- Accurate and methodical in all aspects of work
- Remain professional at all times
- Ability to develop good and effective employee relations
Other Requirements
Essential
- Flexible approach to the needs of the service
- Demonstrate a commitment to achieving high quality standards of work.
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
