Job summary
Reporting to the ICT Business Systems Manager, the post holder will be part of a team that supports the ICT infrastructure of Aneurin Bevan Health Board, which comprises over one hundred sites, including hospitals, clinics and associated support and administration services.
Main duties of the job
Required to function effectively in a busy customer focused and technically challenging environment within ICT Services.
o Work as part of the Systems Support Team within ICT Services and will undertake the technical tasks required in providing comprehensive systemssupport service to the Health Board, and other organisations.o Be involved in project and technical support.o Supervise Senior and Systems Support Officers.
About us
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job description
Job responsibilities
The post holder will be a highly skilled professional who is proficient in PowerShell/ scripting and automation to develop, maintain, and optimizeautomated workflows and system processes.
A well-rounded Senior Server Technician responsible for managing, maintaining, and troubleshooting server infrastructure to ensure optimalperformance, security, and reliability across all systems.
Broad knowledge of specific ICT skills, including, but not limited to: VMware, SQL, Load balancing, DNS, Windows and Linux OS.
Offering expert guidance and expertise in digital technology solutions, including their implementation and continuous management
Job description
Job responsibilities
The post holder will be a highly skilled professional who is proficient in PowerShell/ scripting and automation to develop, maintain, and optimizeautomated workflows and system processes.
A well-rounded Senior Server Technician responsible for managing, maintaining, and troubleshooting server infrastructure to ensure optimalperformance, security, and reliability across all systems.
Broad knowledge of specific ICT skills, including, but not limited to: VMware, SQL, Load balancing, DNS, Windows and Linux OS.
Offering expert guidance and expertise in digital technology solutions, including their implementation and continuous management
Person Specification
Experience
Essential
- Excellent team worker, able to work collaboratively as part of an innovative and agile team, whilst being able to manage personal workloads to meet agreed deadlines
- Experience of project management of technical systems projects or technical sections of major systems projects
- In depth understanding of other ICT server systems including virtualisation, remote desktop and server hardware
- Knowledge of scripting software e.g. Powershell and/or automation
- Evidence of leading the design, development and deployment of computer system upgrades and implementations
- Stakeholder management skills essential to delivering the right solution
- Experience of using a major call management / helpdesk application
- Providing expert advice and knowledge of digital technology solutions, their implementation and ongoing management.
- Working in an ITIL structured ICT department
- Identification of risks and risk management
- Creating technical roadmaps
- Creating and maintaining technical documentation
Desirable
- Experience of ICT service provision in a health care setting
- Wide ranging experience of ICT and service management principles
- Experience of SQL Server
- Advanced Windows server operating system knowledge including SQL server and clustering.
- Experience of reporting tools such as SCOM
Ski
Essential
- Excellent communication and interpersonal skills, verbal and written and reporting skills
- Strong Leadership skills
- Able to deal effectively with staff, customers, and suppliers at all levels
- Good organisational skills
- Understanding of business continuity testing and legislative requirements such as NISD and GDPR.
- Can demonstrate an understanding of the importance of service availability in critical environments
- Ability to manage multiple stakeholders and command the respect of peers within and outside of the organisation to deliver the right solution
Desirable
- Understanding of ITIL service management functions and processes
Other
Essential
- Able to work as part of an On-Call Rota for out of hours' escalation.
- Able to meet travel requirements of the role
- Flexible and adaptable to meet all aspects of the work
Person Specification
Experience
Essential
- Excellent team worker, able to work collaboratively as part of an innovative and agile team, whilst being able to manage personal workloads to meet agreed deadlines
- Experience of project management of technical systems projects or technical sections of major systems projects
- In depth understanding of other ICT server systems including virtualisation, remote desktop and server hardware
- Knowledge of scripting software e.g. Powershell and/or automation
- Evidence of leading the design, development and deployment of computer system upgrades and implementations
- Stakeholder management skills essential to delivering the right solution
- Experience of using a major call management / helpdesk application
- Providing expert advice and knowledge of digital technology solutions, their implementation and ongoing management.
- Working in an ITIL structured ICT department
- Identification of risks and risk management
- Creating technical roadmaps
- Creating and maintaining technical documentation
Desirable
- Experience of ICT service provision in a health care setting
- Wide ranging experience of ICT and service management principles
- Experience of SQL Server
- Advanced Windows server operating system knowledge including SQL server and clustering.
- Experience of reporting tools such as SCOM
Ski
Essential
- Excellent communication and interpersonal skills, verbal and written and reporting skills
- Strong Leadership skills
- Able to deal effectively with staff, customers, and suppliers at all levels
- Good organisational skills
- Understanding of business continuity testing and legislative requirements such as NISD and GDPR.
- Can demonstrate an understanding of the importance of service availability in critical environments
- Ability to manage multiple stakeholders and command the respect of peers within and outside of the organisation to deliver the right solution
Desirable
- Understanding of ITIL service management functions and processes
Other
Essential
- Able to work as part of an On-Call Rota for out of hours' escalation.
- Able to meet travel requirements of the role
- Flexible and adaptable to meet all aspects of the work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
