Job summary
Aneurin Bevan University Health Board has a large and complex digital service estate that underpins the delivery of digital health care. Digital, Data & Technology supports around 16,000 users and over 200 services across more than 120 sites.
Your role is to operationalise and inform the strategy for digital service management, contributing to service strategy, design, transition and managing service operations, ensuring continuous service improvement methods are embedded. To ensure that Digital Services meet the needs of the users as well as managing and maintaining the Digital Service Catalogue you will be required to work closely with a professional community of service and practice leads and build transparent relationships within the heath board. Establishing service management boards and representing ABUHB interest both locally and nationally.
You will have formal line management responsibility for a dedicated team of digital services management staff consisting of range of technical support, practice, and service managers. You will be required to undertake regular PADR and team development and provide professional development, mentoring and support to your team.
You will need be an excellent communicator and influencer, allowing you to build and maintain strong relationships within the Directorate, wider Health Board and NHS Wales. This will allow you to manage, implement and maintain standardised ways of working by applying the principles of the ITIL framework.
Main duties of the job
- Communicate Digital Service Management to a wide range of service stakeholders, both internally and externally.
- Representing ABUHB at both local and national service management boards and other forums.
- Negotiate, motivate, and influence teams to achieve service delivery excellence.
- Develop and maintain the Digital Service Management strategy and contribute to the long-term strategic plan for the Directorate.
- Working within the Digital, Data and Technology operating model and governance structure, receive assurance from projects that management arrangements for new services are appropriate and sustainable.
- Lead on Operational Digital Service Management supporting the needs of the organisation through significant engagement with clinical professional community
- Lead on the development and implementation of ITIL service management framework in Digital, Data & Technology.
- Develop and implement appropriate policies to support improved Service Management practice across the Directorate.
- Develop Service Management policies and procedures that will impact across the Directorate
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications / Knowledge
Essential
- ITIL4 Foundation plus at least one higher ITIL4 qualification (e.g. Practice Manager, Managing Professional or Strategic Leader)
- Educated to master's degree level or equivalent demonstrable level of work experience and knowledge
- You will have expert knowledge of ITIL Service Management and of its practical adoption in a Health and Care setting.
- Strategic objectives relating to health care in Wales.
Desirable
- Leadership training at equivalent or greater to ILM Level 5
- PRINCE2 Foundation
- Expert knowledge of ITIL Service Management adoption in NHS Wales.
Experience
Essential
- ITIL Service Management and of its practical adoption in a Health and Care setting
- Development of a digital service management function in a large complex organisation.
- Highly developed specialist ITIL and ICT knowledge gained though formal training and experience.
- Able to demonstrate the implementation of service management systems.
- Chairing of service management groups and forums.
- Line managing and developing staff.
Desirable
- Establishing service management within NHS Wales.
- Contributing to health board emergency planning processes.
- Providing operational management cover for on-call processes for serious incident management.
- A broad range of Technical ICT skills and understanding.
Skiils and Attributes
Essential
- Ability to challenge poor behaviour.
- Act as a role model.
- Ability to analyse and appropriately present often highly complex information
- Able to demonstrate a high level of interpersonal skills, demonstrating negotiation and influencing.
- Proven ability to communicate verbally and in writing in a manner which is clear, fluent, and persuasive.
- Ability to work on own initiative and organise own workload and that of the team to operate effectively.
Person Specification
Qualifications / Knowledge
Essential
- ITIL4 Foundation plus at least one higher ITIL4 qualification (e.g. Practice Manager, Managing Professional or Strategic Leader)
- Educated to master's degree level or equivalent demonstrable level of work experience and knowledge
- You will have expert knowledge of ITIL Service Management and of its practical adoption in a Health and Care setting.
- Strategic objectives relating to health care in Wales.
Desirable
- Leadership training at equivalent or greater to ILM Level 5
- PRINCE2 Foundation
- Expert knowledge of ITIL Service Management adoption in NHS Wales.
Experience
Essential
- ITIL Service Management and of its practical adoption in a Health and Care setting
- Development of a digital service management function in a large complex organisation.
- Highly developed specialist ITIL and ICT knowledge gained though formal training and experience.
- Able to demonstrate the implementation of service management systems.
- Chairing of service management groups and forums.
- Line managing and developing staff.
Desirable
- Establishing service management within NHS Wales.
- Contributing to health board emergency planning processes.
- Providing operational management cover for on-call processes for serious incident management.
- A broad range of Technical ICT skills and understanding.
Skiils and Attributes
Essential
- Ability to challenge poor behaviour.
- Act as a role model.
- Ability to analyse and appropriately present often highly complex information
- Able to demonstrate a high level of interpersonal skills, demonstrating negotiation and influencing.
- Proven ability to communicate verbally and in writing in a manner which is clear, fluent, and persuasive.
- Ability to work on own initiative and organise own workload and that of the team to operate effectively.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
