Job summary
An opportunity has arisen for an enthusiastic and diligent Administrative Support Officer, who will be based in Ebbw Vale, working within the MSK Outpatient Physiotherapy Department at Ysbyty Anuerin Bevan. We require someone who has excellent administrative and clerical skills to become a member of this dynamic team. This is a patient facing administrative role and you will work closely with the Administration Lead, clerical colleagues and physiotherapists in the department. You need to demonstrate the ability to prioritise your own workload and show initiative.
Main duties of the job
You will be a strong team player with excellent communication skills. An excellent telephone manner is vital as the post holder will have direct contact with patients, parents/carers and health professionals. Due to the area you will be working in, the post holder would need to demonstrate compassion and a good understanding around possible complex or safeguarding situations. The post holder must embrace change and be committed to best practice.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Education/Qualifications/
Essential
- Good command of English Language and Basic Maths
- RSA stage II word processing/typing or equivalent
Desirable
- GCSE or equivalent in Maths and English
- ECDL
Experience
Essential
- Previous experience of working within an office environment
Desirable
- Previous experience in a health and/or social care environment
- Experience of Myrddin and/or WelshPAS (Patient Administration System)
Skills & Knowledge
Essential
- I T skills including the use of Microsoft Windows and Microsoft Office
- Good communication skills both verbal and written
- The ability to work effectively in a team environment
- The ability to adapt to changes in work routine
- The ability to use a networked computer system
- Good organisational and prioritisation skills
- The ability to work without direct supervision
- Evidence of initiative and good time management
Desirable
- The ability to use the internet and design databases and spreadsheets
- The ability to work under pressure and meet deadlines
- Good negotiation skills
- The ability to speak Welsh
Other Requirements
Essential
- The physical ability to perform and cope with all aspects of manual handling as demanded by the job role
- The ability to move between sites within the Trust as demanded by the job role
- Commitment to lifelong learning
Person Specification
Education/Qualifications/
Essential
- Good command of English Language and Basic Maths
- RSA stage II word processing/typing or equivalent
Desirable
- GCSE or equivalent in Maths and English
- ECDL
Experience
Essential
- Previous experience of working within an office environment
Desirable
- Previous experience in a health and/or social care environment
- Experience of Myrddin and/or WelshPAS (Patient Administration System)
Skills & Knowledge
Essential
- I T skills including the use of Microsoft Windows and Microsoft Office
- Good communication skills both verbal and written
- The ability to work effectively in a team environment
- The ability to adapt to changes in work routine
- The ability to use a networked computer system
- Good organisational and prioritisation skills
- The ability to work without direct supervision
- Evidence of initiative and good time management
Desirable
- The ability to use the internet and design databases and spreadsheets
- The ability to work under pressure and meet deadlines
- Good negotiation skills
- The ability to speak Welsh
Other Requirements
Essential
- The physical ability to perform and cope with all aspects of manual handling as demanded by the job role
- The ability to move between sites within the Trust as demanded by the job role
- Commitment to lifelong learning
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
