Job summary
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD.
An excellent opportunity has arisen to join the Clinical Applications, Implementation Support & Training (CAIST) Team within the Digital Service, to recruit a full time Clinical Applications Support Officer. Based in Mamhilad, you will need to have very good customer service skills, interpersonal skills and an excellent telephone manner.
The CAIST team are highly motivated staff who seek to promote, train and support the use, and users, with a number of Health Boards Clinical ICT systems, such as WelshPAS (WPAS), Clinical Workstation (CWS) and Welsh Community Care information System (WCCIS).
Main duties of the job
Duties include processing requests using the Halo system, assist with training, offering clinical system support and being involved with system administration.
The successful candidate should have a good understanding of using computers and Microsoft O365. Experience of using NHS clinical systems would be advantageous.
If you think you are the right person for the job, we will welcome you application.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Aneurin Bevan University Health Board is a multi-award winning NHS Organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification for the job role.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification for the job role.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualification
Essential
- NVQ3 or equivalent qualifications / level of specialist knowledge
Desirable
- ITIL 4 Foundation
- ECDL or equivalent IT qualifications or skills
Experience
Essential
- NHS administration experience
- Previous Help Desk or Customer Service experience
Desirable
- Experience of using core Health Boards systems such as CWS / WPAS / MedSecs / CareFlow
- Heath Records experience
Knowledge
Essential
- Understanding of NHS workflows
- Good knowledge of at least one Health Board core system
Desirable
- System administration
- Knowledge of the Data Dictionary and system codes
- Health Records processes
Skills
Essential
- Proficient in the use of Microsoft Office 365, particularly SharePoint, Word, Excel and Email
- Ability to priortise and plan workloads to meet deadlines effectively
- Excellent communication skills with all level of staff
Desirable
- Able to deliver information to small groups
- Able to work independently within guidelines and policies
Personal Attributes
Essential
- Well organised, logical thinking, methodical
- Team player and also able to work independently
- Able to travel between sites within the Health Board
- Maintain high level of confidentiality
Desirable
Person Specification
Qualification
Essential
- NVQ3 or equivalent qualifications / level of specialist knowledge
Desirable
- ITIL 4 Foundation
- ECDL or equivalent IT qualifications or skills
Experience
Essential
- NHS administration experience
- Previous Help Desk or Customer Service experience
Desirable
- Experience of using core Health Boards systems such as CWS / WPAS / MedSecs / CareFlow
- Heath Records experience
Knowledge
Essential
- Understanding of NHS workflows
- Good knowledge of at least one Health Board core system
Desirable
- System administration
- Knowledge of the Data Dictionary and system codes
- Health Records processes
Skills
Essential
- Proficient in the use of Microsoft Office 365, particularly SharePoint, Word, Excel and Email
- Ability to priortise and plan workloads to meet deadlines effectively
- Excellent communication skills with all level of staff
Desirable
- Able to deliver information to small groups
- Able to work independently within guidelines and policies
Personal Attributes
Essential
- Well organised, logical thinking, methodical
- Team player and also able to work independently
- Able to travel between sites within the Health Board
- Maintain high level of confidentiality
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
