Assistant Directorate Manager

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Management and Leadership

To support the Directorate Manager to direct, lead and motivate the Directorates, to ensure a high standard of professionalism, efficiency and effectiveness in the delivery of services, ensuring that activity is fully aligned to the business of the ABUHB, and is in line with local and nation policy and laws.

To support the Directorate Manager in resource planning, standard setting, performance management, management of change and team and individual development as required.

To ensure that the ABUHBs aims and objectives are clearly communicated to the staff within the teams that information flows both up and down the organisation.

To support the Directorate Manager on an ongoing basis regarding development of strategy, financial plans, targets, cost improvements and standardisation of services.

To work with the Directorate Manager to ensure a culture of continuous improvement and professional excellence is achieved.

Operational Management

To undertake direct management of the Outpatient Service, Scheduling and administrative staff working within the Directorate. This also requires close liaison with the administrative support services on other acute sites to ensure continuity of management.

To ensure relevant Personnel procedures and policies, such as IDR, Recruitment and Selection, Sickness, Annual Leave and Disciplinary are followed at all times.

To be aware of the contents of the Trusts Financial Control Procedures and Standing Orders with respect to payroll responsibilities; to ensure the appropriate completion of all enrolment forms and be responsible for authorising the staff changes form following a change to an employees status and submitting staff change forms to payroll in compliance with the payroll processing timetable.

To undertake the investigation of both formal and informal complaints, as delegated by the Directorate or General Manager and including clinical complaints. Dealing with sensitive, confidential clinical information and liaising with consultants and other senior clinical staff to formulate a draft response to the complainant from the Chief Executive.

Communication and Relationships

To support good communication with the Directorate team and to promote effective communication within this Team.

To use and understand complex information and multi-factorial strands of communication both inside and external to the organisation to ensure the effective management Directorate.

To work with the Directorate Manager to manage change by providing and receiving highly complex, highly sensitive or highly contentious information where there are significant barriers to acceptance and to overcome these using the highest level of interpersonal and communication skills, such as would be required when communicating in a hostile, antagonistic or highly emotive atmosphere.

To manage highly sensitive, complex and possibly distressing service user complaints and serious incidents using the highest level of interpersonal and communication skills.

Analytical and Judgment Skills

To exercise judgment involving highly complex facts and figures and situations which require the analysis, interpretation and comparison of a range of options in order to ensure the effective daily management of the Directorates.

To exercise judgment to ensure that safe services are provided within the resources available and, based on available information and experience to escalate issues appropriately as required.

To work with the Directorate Manager to ensure effective operational and strategic management of the Directorates.

To interpret and present data regarding the two Directorates, both verbally and in written form to feed into both service delivery and strategy.

To create written and numerical reports from internal and external sources that promotes the evaluation and performance management of the Directorates.

Use of recognised modernisation tools to evaluate and improve existing processes e.g. the use of the process mapping technique to collect and analyse activity data for OPD and treatment services. This includes devising appropriate format to collect data, analysing the outcomes and presenting findings to clinical staff along with a recommended course of action to improve service.

Planning and Organising

To work with the Directorate Manager to promote joint planning with partner agencies to ensure the delivery of the service.

To produce robust business cases for service developments or other change management issues as required and as delegated by Directorate Manager.

To plan and prioritise own work, to ensure effective support to all areas and delivery of key objectives

To lead change in a structured way to deliver services in line with the strategies and business plans for the Directorates as delegated by the Directorate Manager

Person Specification

Qualifications

Essential

• Degree Level Education plus masters (for full score)

Experience

Essential

• Experience Managing an NHS department - general management experience
• Experience report writing, project management and data analysis.
• Staff Management Experience

Desirable

• Change management / producing business cases

Skills

Essential

• Knowledge of HB systems and processes including RTT, Patient pathways
• Motivated problem solver with excellent communication skills

Desirable

• Ability to speak welsh

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Aneurin Bevan University Health Board

Address

Royal Gwent Hospital

Cardiff Road

Newport

NP20 2UB

Employer's website

https://abuhb.nhs.wales/ (Opens in a new tab)