Job summary
An exciting opportunity has arisen to join a motivated, dynamic 'Putting Things Right' Team.
Are you a caring, compassionate, professional person who wishes to make a real difference? If you have excellent interpersonal skills, are flexible, approachable and a team player this could be the role for you.
Main duties of the job
- Directorate management teams in the management of concerns.
- Input all concerns onto Datix, identifying grade / category / theme and to ensure that all complaints are acknowledged both verbally and by letter.
- Deal with concerns of a highly sensitive nature, communications needs to be empathetic and appropriate.
- Ensure all databases relating to concerns are managed and updated.
- Format correspondence, reports and other documents.
- To collate data and run reports on behalf of the wider team in relation to concerns as required.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
To provide comprehensive, professional and confidential service to ensure that all concerns are managed in accordance with NHS complaints legislation. The role will also involve provision of administrative support for the Division. The role entails frequent contact with patients, members of the public and senior personnel within and external to the organisation
Please see job description and person specification attached. Please click now to apply.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
To provide comprehensive, professional and confidential service to ensure that all concerns are managed in accordance with NHS complaints legislation. The role will also involve provision of administrative support for the Division. The role entails frequent contact with patients, members of the public and senior personnel within and external to the organisation
Please see job description and person specification attached. Please click now to apply.
Person Specification
Qualifications and /or Knowledge
Essential
- oKnowledge of a range of administrative procedures and systems, the majority of which are non-routine, acquired through training and experience to Vocational Level 3 or equivalent; PLUS knowledge of specialist functional terms, organisational policies and procedures and knowledge and experience to deal with non-routine issues such as problem solving, developing alternative/ additional procedures equivalent to Diploma level knowledge and experience
- oAdvanced word processing/keyboard skills
Desirable
- oECDL
- oShorthand or equivalent'
Experience
Essential
- oExcellent typing/keyboard skills
- oLiaising/communicating with all levels of stakeholders
- oExperience of working in an office environment
Aptitude and Abilities
Essential
- oExcellent IT skills
- oAbility to prioritise, plan workload effectively and identify urgent action
- oAbility to work under pressure in a team environment
Person Specification
Qualifications and /or Knowledge
Essential
- oKnowledge of a range of administrative procedures and systems, the majority of which are non-routine, acquired through training and experience to Vocational Level 3 or equivalent; PLUS knowledge of specialist functional terms, organisational policies and procedures and knowledge and experience to deal with non-routine issues such as problem solving, developing alternative/ additional procedures equivalent to Diploma level knowledge and experience
- oAdvanced word processing/keyboard skills
Desirable
- oECDL
- oShorthand or equivalent'
Experience
Essential
- oExcellent typing/keyboard skills
- oLiaising/communicating with all levels of stakeholders
- oExperience of working in an office environment
Aptitude and Abilities
Essential
- oExcellent IT skills
- oAbility to prioritise, plan workload effectively and identify urgent action
- oAbility to work under pressure in a team environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
