GACU Unit Receptionist

Job summary

An exciting opportunity has arisen to support the administrative work of the Gastroenterology and Medical Ambulatory Care Unit and the Inflammatory Bowel Disease Nurses based at the Royal Gwent Hospital in Newport. We are looking of an experienced administrative assistant or ward clerk, who is ready to undertake a new and evolving patient-facing role.

Tasks include front of house meet and greet, taking messages via telephone, face to face and via email, liaising with patients, medical staff and those in the wider health community as well as participating in the IBD MDT and ordering supplies.

We lookforward to meeting you and you becoming part of this fun, dynamic and patient centered unit.

Main duties of the job

Tasks include front of house meet and greet, taking messages via telephone, face to face and via email, liaising with patients, medical staff and those in the wider health community as well as participating in the IBD MDT and ordering supplies. Some duties of the role involve:

Locate, retrieve, track and deliver case notes within agreed timescales as required from hospital sites across the healthboard.

Answering, redirecting and management of telephone calls to GACU and IBD office.

Data entry - recording activity for patients that utilise the IBD patient hotline.

Create supplementary folders in accordance with agreed Health Record protocols and standards.

Ensure all case notes are in a good state of repair.

About us

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.