Service Improvement Manager

Job summary

The post holder will work as part of a dynamic team in delivering an effective service supporting senior managers and clinicians within Urgent Care.

The post holder will provide high level, professional and confidential support to the Senior Management team under the management of the Assistant Directorate Manager covering all aspects of managerial support.

The post will provide management support to the Assistant Directorate Manager ensuring delivery of a high quality cost effective and efficient service, enabling all opportunities for service improvement to be delivered.

Main duties of the job

To act as contact point for information queries within Urgent Care. This includes responding to adhoc queries and supporting the Senior Management Team in the development of business plans and service strategies

Responsible for dealing with first line queries and concerns. Providing and receiving complex and sensitive information, where persuasive, empathetic and re-assurance skills are required. Resolving the issue at local level and determining the appropriate channels of escalation if unresolved, where appropriate. To undertake investigations into concerns, untoward incidents and disciplinary incidents, providing a comprehensive report of findings to the Assistant Directorate Manager and ensuring each incident is reviewed and managed positively to improve services

To support communication strategies to ensure that all areas of the Directorate receive appropriate management information e.g. patient communication information, changes to policies and processes.

Provide full line management to agreed staff within Directorate including sickness, recruitment, workload allocation and appraisals.

About us

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.