Job summary
The telephone based Mental Health Triage Service, 111 Press 2 service within Cardiff and the Vale, has been integrated into the existing 111/ CAV24/7 service, for people in mental health distress. It provides access to mental health support 24 hours a day and 7 days a week, 365 days of the year. It isdelivered by skilled professional staff who will provide sensitive and specialist mental health screening to ensure individuals receive the appropriate outcome.
Individuals using 111 Press 2 are of all ages, and can present with a broad range of mental health presentations including common mental health conditions for example anxiety, low mood, emotional distress, and acute/major mental illness conditions such as psychosis, bipolar disorder, high risk suicidal behaviours.
If you are educated to degree level or equivalent and have evidence of Continuing Professional Development in an area of mental health, as well as having experience of providing mental health and wellbeing support, we would love to hear from you.
The ability to work autonomously, using your own initiative as well as being a part of a team is essential.
You will need to be flexible in your working patterns to meet the service need, which will include out of hours, bank holidays and weekend working.
Main duties of the job
As a Band 5 Mental Health and Wellbeing Practitioner, you will be providing an all-age service offering high quality telephone triage, guidance, advice and onward referrals, for individuals presenting in mental distress or acute crisis, using a range of psychological interventions and skills.
You will be an experienced and confident practitioner who can provide individualised care in line with the organisations core values and behaviours to deliver a safe and efficient service to those accessing it, using a range of therapeutic skills.
The wellbeing Practitioner will work under the guidance of a Senior Mental Health Clinician, and when necessary, escalate the call to the relevant registrant, clinician, service or organisation, whilst confidently managing the transition in collaboration with the relevant person/people.
Where the caller requires more support than can be offered by the Mental Health & Wellbeing Practitioner, provide accurate information regarding local services that people can access, so that appropriate and continued support is made available.
Be trauma informed and be aware of the social determinants of mental health when developing a support and safety plan with each person accessing the service.
The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply
About us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Person Specification
Qualifications
Essential
- Educated to degree level standard or equivalent level of experience.
- Evidence of Continuing Professional Development in an area of mental health or supporting people field.
- Awareness of social determinants of mental health and wellbeing
- An understanding of common mental health and neurodevelopmental conditions.
- A good understanding of the barriers and challenges that people with serious mental health issues face.
- Must have some understanding of the issues affecting people from black and ethnic minority communities, and those with other protected characteristics.
- Must have a good understanding of the impact of stigma and discrimination.
Desirable
- An understanding of commonly occurring mental health conditions
- An understanding of the services that are available within the area to support people who may present in mental health crisis
- An understanding of the need to use evidence-based psychosocial interventions.
Experience
Essential
- Experience of providing mental health or wellbeing support to people in mental distress.
- Experience of working autonomously and using own initiative.
- Experience of prioritising tasks within a busy and pressured environment.
- Experience of utilising evidenced based psychosocial interventions.
- Experience of working within a multi-disciplinary team, and/or collaboratively with other organisations/agencies.
Desirable
- Experience of providing mental health and wellbeing support to people in mental health crisis or experiencing emotional distress
- Experience of providing telephone assessment/support
- Experience working in a service where agreed targets are in place, demonstrating clinical outcomes
- Experience of working in NHS Primary Care Services/mental health settings/ care homes/ inpatient service
- Experience of delivering psychological interventions.
- Proven experience of working autonomously and without direct supervision by using own initiative, knowledge and experience
- Experience of utilising supervision to ensure own wellbeing needs are being met.
Aptitude & abilities
Essential
- To be reflective and self-aware whilst working with people.
- To work well within a team and foster good working relationships.
- Strong and adaptable communication skills to suit varying environments and situations (written and verbal).
- Ability to think laterally and prioritise effectively
- Able to demonstrate commitment to high quality care and service provision.
- High level of analytical and judgement skills.
- Ability to work without direct supervision.
- Excellent telephone and IT skills
- Ability to communicate and work in settings in which the atmosphere may be highly emotive.
- Ability to recognise own wellbeing needs and utilise skills to ensure wellbeing needs are met.
Desirable
- Ability to speak Welsh.
- Knowledge of NHS policies, procedures and guidelines.
- Knowledge of outcome measures and their use in clinical audit.
- Ability to work effectively with interpreters.
- Knowledge of different mental health models and research/evident based treatment
- Competent in assessment of risk
- Ability to work independently within the boundaries of clinical supervision
- Ability to appropriately challenge and resolve conflict.
Other
Essential
- High level of enthusiasm and motivation.
- Ability to use supervision and personal development positively and effectively.
- Ability to work under pressure. Regard for others and respect for individual rights of autonomy and confidentiality.
- Ability to be self-reflective, whilst working with service users, in own personal and professional development and in supervision
- Willingness to be flexible with working hours to cover a 24/7 (and to work some bank holidays) shift pattern
Person Specification
Qualifications
Essential
- Educated to degree level standard or equivalent level of experience.
- Evidence of Continuing Professional Development in an area of mental health or supporting people field.
- Awareness of social determinants of mental health and wellbeing
- An understanding of common mental health and neurodevelopmental conditions.
- A good understanding of the barriers and challenges that people with serious mental health issues face.
- Must have some understanding of the issues affecting people from black and ethnic minority communities, and those with other protected characteristics.
- Must have a good understanding of the impact of stigma and discrimination.
Desirable
- An understanding of commonly occurring mental health conditions
- An understanding of the services that are available within the area to support people who may present in mental health crisis
- An understanding of the need to use evidence-based psychosocial interventions.
Experience
Essential
- Experience of providing mental health or wellbeing support to people in mental distress.
- Experience of working autonomously and using own initiative.
- Experience of prioritising tasks within a busy and pressured environment.
- Experience of utilising evidenced based psychosocial interventions.
- Experience of working within a multi-disciplinary team, and/or collaboratively with other organisations/agencies.
Desirable
- Experience of providing mental health and wellbeing support to people in mental health crisis or experiencing emotional distress
- Experience of providing telephone assessment/support
- Experience working in a service where agreed targets are in place, demonstrating clinical outcomes
- Experience of working in NHS Primary Care Services/mental health settings/ care homes/ inpatient service
- Experience of delivering psychological interventions.
- Proven experience of working autonomously and without direct supervision by using own initiative, knowledge and experience
- Experience of utilising supervision to ensure own wellbeing needs are being met.
Aptitude & abilities
Essential
- To be reflective and self-aware whilst working with people.
- To work well within a team and foster good working relationships.
- Strong and adaptable communication skills to suit varying environments and situations (written and verbal).
- Ability to think laterally and prioritise effectively
- Able to demonstrate commitment to high quality care and service provision.
- High level of analytical and judgement skills.
- Ability to work without direct supervision.
- Excellent telephone and IT skills
- Ability to communicate and work in settings in which the atmosphere may be highly emotive.
- Ability to recognise own wellbeing needs and utilise skills to ensure wellbeing needs are met.
Desirable
- Ability to speak Welsh.
- Knowledge of NHS policies, procedures and guidelines.
- Knowledge of outcome measures and their use in clinical audit.
- Ability to work effectively with interpreters.
- Knowledge of different mental health models and research/evident based treatment
- Competent in assessment of risk
- Ability to work independently within the boundaries of clinical supervision
- Ability to appropriately challenge and resolve conflict.
Other
Essential
- High level of enthusiasm and motivation.
- Ability to use supervision and personal development positively and effectively.
- Ability to work under pressure. Regard for others and respect for individual rights of autonomy and confidentiality.
- Ability to be self-reflective, whilst working with service users, in own personal and professional development and in supervision
- Willingness to be flexible with working hours to cover a 24/7 (and to work some bank holidays) shift pattern
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
