Job summary
An exciting opportunity has arisen for a Receptionist to join the Cardiac Physiology Team based at the University Hospital of Wales.
The focus of the role will be providing Reception Services and being the first point of contact for both telephone and direct enquiries.
If you feel you could work within our friendly and forward-thinking department we would like to hear from you.
We are searching for an individual who share our values:
- Kind and Caring- Respectful- Trust and Integrity- Personal Responsibility
Applications are invited from candidates who are enthusiastic, well-motivated and innovative, with good organisational and practical abilities.
Main duties of the job
You will need to have a comprehensive understanding of reception duties and administrative work, strong organisational skills including an eye for detail and proficient experience of using Microsoft Office Outlook, Word, Excel and PowerPoint.
The ability to prioritise your workload, process enquiries in a confidential and timely manner and to work effectively in a busy environment with a fast-paced work turnaround is essential for this role.
About us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Job description
Job responsibilities
Candidates should possess well developed interpersonal and communication skills with an ability to support individual and team working.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Job description
Job responsibilities
Candidates should possess well developed interpersonal and communication skills with an ability to support individual and team working.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Person Specification
Qualifications
Essential
- GCSE grades C or equivalent in Maths and English
Desirable
- NVQ Level 2 / 3 in Customer Service or equivalent or willing to work towards
Experience
Essential
- Previous reception or similar experience
Desirable
- Experience of working in the NHS or healthcare environment
- Knowledge of PMS, D&T operating systems
Skills
Essential
- Excellent written and oral communication skills
- Organisational skills
Special Knowledge
Desirable
- Understanding of Referral to Treatment Targets for Cardiac Diagnostic Services
- Understanding of Data Protection and maintaining strictest confidentiality
Personal Qualities
Essential
- Abilitiy to work individually and as part of team
- Calm under pressure
- Attention to detail
- Friendly, empathetic and approachable manner
Other
Essential
- Able to travel to other UHB sites to provide office cover in a timely manner
- Flexible approach to the service
- Commitment to provide a high quality service
Desirable
Person Specification
Qualifications
Essential
- GCSE grades C or equivalent in Maths and English
Desirable
- NVQ Level 2 / 3 in Customer Service or equivalent or willing to work towards
Experience
Essential
- Previous reception or similar experience
Desirable
- Experience of working in the NHS or healthcare environment
- Knowledge of PMS, D&T operating systems
Skills
Essential
- Excellent written and oral communication skills
- Organisational skills
Special Knowledge
Desirable
- Understanding of Referral to Treatment Targets for Cardiac Diagnostic Services
- Understanding of Data Protection and maintaining strictest confidentiality
Personal Qualities
Essential
- Abilitiy to work individually and as part of team
- Calm under pressure
- Attention to detail
- Friendly, empathetic and approachable manner
Other
Essential
- Able to travel to other UHB sites to provide office cover in a timely manner
- Flexible approach to the service
- Commitment to provide a high quality service
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Employer details
Employer name
Cardiff and Vale University Health Board
Address
University Hospital of Wales, Heath Park, Cardiff CF14 4XW
Heath Park,
Cardiff
CF14 4XW
Employer's website
https://cavuhb.nhs.wales/ (Opens in a new tab)
