Job summary
Ynys Saff Sexual Assault Referral Centre is seeking a compassionate, resilient, and dedicated Crisis Worker to provide immediate and ongoing support to adults and children who have experienced sexual assault.
Do you possess the following:
- Empathy, patience, and emotional resilience in high-pressure situations
- Strong communication skills and the ability to build trust quickly
- Understanding of trauma, safeguarding, and the dynamics of sexual violence
- Ability to remain calm and resourceful in crisis situations
- Flexibility to work evenings, weekends, and on-call shifts as needed
This is not just a job. The work is emotionally demanding and often complex, but the impact is profound. You will be a lifeline for survivors at their most vulnerable, helping them reclaim a sense of safety, dignity, and hope. Every conversation, every moment of support, can be a turning point in someone's life.
Main duties of the job
As a Crisis Worker, you will be the first point of contact for individuals in crisis, offering emotional support, advocacy, and practical assistance in a safe and non-judgmental environment. You will work closely with survivors, their families, and multidisciplinary teams including Police, the Sexual Offence Examiner, and Social Services to ensure survivors receive the care and protection they need. Following the completion of the forensic medical, you will be expected to carry out a thorough clean of the forensic area as set down by the ISO 15189 Forensic Accreditation Standard.
All SARCs in England and Wales are currently waiting to be accredited to ISO15189 Forensic Standards to reflect the high standard of care and forensic integrity for cases that may be heard at Crown Court. A willingness to provide a DNA sample for the police Staff Elimination Database is required. This will be discussed further at interview.
About us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Job description
Job responsibilities
Please see that attached Job Description and Person Specification for further details.
Due to the nature of the role, we will only accept applications from female candidates (exempt under the Equality Act 2010, Schedule 9, Part 1)
Job description
Job responsibilities
Please see that attached Job Description and Person Specification for further details.
Due to the nature of the role, we will only accept applications from female candidates (exempt under the Equality Act 2010, Schedule 9, Part 1)
Person Specification
Qualifications
Essential
- Educated to NVQ level 4 or above
- Relevant experience in mental health setting, criminal justice system, domestic violence setting
Desirable
Experience
Essential
- Experience of working with vulnerable adults or children
- Experience of working in a multi disciplinary team
- experience of making decisions and taking appropriate action
Desirable
- Experience of working in a trauma setting
- experience of working with victims of crime
Skills
Essential
- Excellent interpersonal and communication skills
- Ability to work on own intiative
- Able to treat people with respect and in an empathic and non judgemental way
- Able to work with people in distress
- effective use of IT
Special Knowledge
Essential
- Knowledge of the work of SARC
- knowledge of safeguarding procedures
Desirable
- understanding of the affect of sexual trauma in adults and children
Personal Qualities
Essential
- calm under pressure
- able to work in a confidential setting
- shows respect to team members and service users
- shows compassion
- committed
Desirable
Person Specification
Qualifications
Essential
- Educated to NVQ level 4 or above
- Relevant experience in mental health setting, criminal justice system, domestic violence setting
Desirable
Experience
Essential
- Experience of working with vulnerable adults or children
- Experience of working in a multi disciplinary team
- experience of making decisions and taking appropriate action
Desirable
- Experience of working in a trauma setting
- experience of working with victims of crime
Skills
Essential
- Excellent interpersonal and communication skills
- Ability to work on own intiative
- Able to treat people with respect and in an empathic and non judgemental way
- Able to work with people in distress
- effective use of IT
Special Knowledge
Essential
- Knowledge of the work of SARC
- knowledge of safeguarding procedures
Desirable
- understanding of the affect of sexual trauma in adults and children
Personal Qualities
Essential
- calm under pressure
- able to work in a confidential setting
- shows respect to team members and service users
- shows compassion
- committed
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
