Service Improvement Manager

Job summary

Can you Contribute?

Your Role- 'an improvement leader who will support organisational system wide change'.

We have an exciting opportunity for a Service Improvement enthusiasttoapply for the post of Service Improvement Manager within the Shaping Change team.

As a core part of the Shaping Change team, Service Improvement Managers are at the heart of a group created to autonomously work on some of the manyimprovement projectsthat need to be deliveredin line with organisational priorities, activelychampion changeand support the development ofimprovement capabilitythroughtraining and mentoringindividuals and teams

Who You Are:To be successful in this role you have experience ofimplementing improvement and/or transformation projectswithin systems, a good knowledge of service improvement tools and techniques, and an appropriate educational background.Typically:

• Qualified to Degree level or demonstrable equivalent experience
• Competent, relevant experience
• Data handling skills, as well as developed MS Excel /Power BI skills.
• Recognised training in Continuous Improvement e.g. Lean, Six Sigma, Model for Improvement at an appropriate level

Main duties of the job

The Shaping Change Team is a multi-disciplinary team of clinicians, educators and operational managers with skills in both continuous quality improvement and project implementation. Our mission is tosupport everyone to improve and transform serviceswith the vision that'everyone can make it better'.The team develops Change capability whilst supporting the delivery of several specific, complex, UHB system wide and service specific improvement and transformation programmes. These programmes contribute to the UHB achieving key elements of its transformational change vision aimed at reducing harm, waste and variation.

To meet our dynamic requirements, you would be working withprocess improvement methodologiesand projects,gathering and interpreting dataand working with multi disciplinary teams at all levels throughout the organisation.

JOB PURPOSE

To manage and drive the development and implementation of cross-organisation, complex, improvement programmes. These will include managing operational efficiency projects and, when appropriate, to support Clinical Board strategy development working closely with Clinical Board Teams and Clinicians.

The post holder will support capacity & capability building across the organisation through improvement skills training, one to one knowledge transfer & coaching.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future