Patient flow Co-ordinator (Virtual Ward)

Job summary

We are seeking a compassionate and experienced patient navigator to join our virtual ward team within Acute Medicine.

Acute Medicine has moved to a new model that consists of a Virtual Ward (VW), Medical Same Day Assessment Unit (MSDEC), Rapid Assessment Treatment Zone (RATZ), Assessment Unit (AU), Medical Short Stay Unit (A2) and the Older Persons' Short Stay Unit (A1S). Virtual Ward allows patients to remain at home, the navigator is pivotal in booking appointments at clinic, chasing referrals and results.

Main duties of the job

The post holder will be expected to work independently to manage the patients on the virtual ward list. The successful post holder will be a kind and caring individual who has exceptional communication needs, and shows a passion and enthusiasm for acute medicine. The Virtual Ward navigator is pivotal in booking appointments at clinic, chasing referrals and results, enabling the patient to stay at home, reducing the need for hospital admission.

This is a wonderful opportunity to be part of a new way of working, on a virtual ward within the MSDEC area of Acute Medicine. If you welcome change and innovation in a challenging but rewarding environment we would like to hear from you.

We are looking for someone whowhoshares our UHB's values andbehaviours;

oWe care about the patients and the people we work withoWe trust one anotheroWe respect each otheroWe take personal responsibilityoWe treat people with kindnessoWe act with integrity

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.