Job summary
A vacancy has arisen for an enthusiastic person to join our busy Radiology Department across University Hospital Wales. The Waiting List Appointment Coordinator role within Radiology Department involves the participation in all duties relevant for the day to day operations within the radiology waiting list/appointments office(s) and assisting the department with regards to all waiting list management issues. The Radiology Department is extremely busy with daily deadlines to meet.
We are looking for someone who is self motivated and who demonstrates outstanding attention to detail. Proven computer knowledge, organisational skills and the ability to cope well under pressure are all a requirement for the post.
As you will be the first point of contact and will be required to liaise with the patient and a wide range of colleagues, clinicians and nursing staff, excellent customer service skills are paramount to this role, as well as having good written and verbal communication skills. You must be able to demonstrate the ability to deal with the public in a professional and approachable manner.
Main duties of the job
To participate in all duties relevant for the day to day operations within the Radiology waiting list/appointments office(s) and assist the department with regards to all waiting list management issues.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualification
Essential
- Minimum 5 GCSE (to include English and Mathematics) or equivalent qualifications/or appropriate previous experience
Experience
Essential
- Sufficient administrative and clerical experience
Skills
Essential
- Communication skills Excellent data entry/ keyboard skills Experience of using computer packages such as Excel and Word
- Organised and methodical Attention to detail Excellent telephone manner
Special Knowledge
Essential
- Understanding of NHS waiting times targets and pathways Understanding of UHB Policies Awareness of GDPR/Data Protection Act
Personal qualities
Essential
- Able to liaise with members of the public/other organisations and General Practitioners. Capable of dealing with sensitive and confidential documents and situations
Person Specification
Qualification
Essential
- Minimum 5 GCSE (to include English and Mathematics) or equivalent qualifications/or appropriate previous experience
Experience
Essential
- Sufficient administrative and clerical experience
Skills
Essential
- Communication skills Excellent data entry/ keyboard skills Experience of using computer packages such as Excel and Word
- Organised and methodical Attention to detail Excellent telephone manner
Special Knowledge
Essential
- Understanding of NHS waiting times targets and pathways Understanding of UHB Policies Awareness of GDPR/Data Protection Act
Personal qualities
Essential
- Able to liaise with members of the public/other organisations and General Practitioners. Capable of dealing with sensitive and confidential documents and situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
