Receptionist

Job summary

To be responsible for coordinating all administrative tasks and telephone duties to the Emergency and Assessment Units based at the University Hospital of Wales, Medical Emergency Assessment Unit based at Llandough Hospital and Barry Minor Injuries Unit. To undertake the reception of patients, relatives and visitors onto the Emergency Units in line with Emergency Unit policy. To be aware of the need for confidentiality at all area times. Knowledge acquired through in house training. Work involves contact with children therefore DBS check will be completed.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply

Main duties of the job

• Providing a reception service to the Emergency and Assessment Units,Medical SDEC, and Minor Injury Units . Welcoming patients, relatives and visitors, assisting them when appropriate. Explain Emergency Unit procedures, on occasions this will include an explanation of the Department's triage system. Ensuring the reception area is presentable and ensuring the casual attendance records for visitors is accurate and filed
• Receiving and inputting patient details into a computerized medical records system. Registering patients with medical records if appropriate. Maintain, sort and file patient documentation appropriately, creating case folders where necessary and printing labels for individual patients.
• Ensure that in patient records are available for admitted patients up to and including withdrawal from Consultants and Secretaries' offices and other outlying areas of the Tracking and delivering of all notes to wards. Request notes from other Hospitals where necessary.
• Liaising with Directorate Management and Assessment Unit to ensure staff are aware of impending arrival of expected in patient admission. Registering these patients onto the Assessment Unit module on PMS, discharging and admitting as Communicating the arrival of ambulances to the Assessment Unit as required
• Updating information related to the admission, transfer and discharge of patients between areas using a computerized patient management system

About us

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.