Job summary
We are looking for a motivated, person centred individual to join our award winning LiveWell administrative support team for supporting the Ageing Well programme.
Main duties of the job
Assist Staff with documentation requirements and processes related to LiveWell services.
Ensure compliance with organizational policies regarding patient bookings and administration.
Actively listen to individuals accessing our service and support them to make positive choices when accessing our service
Liaise with Service users, families, staff and our community partners to ensure we understand and meet the needs of our population.
About us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Job description
Job responsibilities
The role of the Administrative Support is to ensure that individuals accessing our programmes feel supported to make positive decisions about their health and wellbeing.The Admin Support will positively engage with potential service users to ensure they have all the information they require to make choices about their health and wellbeing.are taken to prevent/manage blockages or delays to the workflow within theteam, escalating issues to the Team Leader as appropriate. When rotatingout of the above capacity to a Health records Administrator capacity theindividual will work as part of the team to deliver Health Records processes.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities
The role of the Administrative Support is to ensure that individuals accessing our programmes feel supported to make positive decisions about their health and wellbeing.The Admin Support will positively engage with potential service users to ensure they have all the information they require to make choices about their health and wellbeing.are taken to prevent/manage blockages or delays to the workflow within theteam, escalating issues to the Team Leader as appropriate. When rotatingout of the above capacity to a Health records Administrator capacity theindividual will work as part of the team to deliver Health Records processes.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications
Essential
- Good standard of education
- NVQ level 3 or equivalent experience acquired through a patient administration or health records role
Desirable
Experience
Essential
- Experience of working within a patient focussed environment
- Knowledge of health records standards and operating procedures
- Experience of working within a team
- Experience of working within health records
Desirable
- Work flow management
- Knowledge of PARIS
- Knowledge of D&T
Skills
Essential
- Problem solving skills
- Excellent communication skills both written and oral
- Communicate complex or sensitive information
- Operational knowledge of the data protection act
- Ability to prioritise workload of self and others
- Good organisational skills
- Ability to work effectively and efficiently in a team in a busy and challenging environment
Desirable
- Working with people with long term conditions
Person Specification
Qualifications
Essential
- Good standard of education
- NVQ level 3 or equivalent experience acquired through a patient administration or health records role
Desirable
Experience
Essential
- Experience of working within a patient focussed environment
- Knowledge of health records standards and operating procedures
- Experience of working within a team
- Experience of working within health records
Desirable
- Work flow management
- Knowledge of PARIS
- Knowledge of D&T
Skills
Essential
- Problem solving skills
- Excellent communication skills both written and oral
- Communicate complex or sensitive information
- Operational knowledge of the data protection act
- Ability to prioritise workload of self and others
- Good organisational skills
- Ability to work effectively and efficiently in a team in a busy and challenging environment
Desirable
- Working with people with long term conditions
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
