Call Handler

Job summary

CAV 24/7 - 'Right place, First Time'

Full time and part time hours available, predominately weekday daytime and evening 7.5 hour shifts required with a few weekend shifts available. To note: There are very limited weekend/overnight and shorter evening shifts available, these would need to be discussed alongside weekday daytime shifts.

Based at our Contact Centre at Cardiff Royal Infirmary (CRI).

NHS Terms & Conditions - Band 2

Urgent Primary Care access is changing in Cardiff and Vale and we are looking for Call Handlers to join and expand our existing multi-disciplinary Team.

What is CAV 24/7?

A comprehensive 'Phone First' service that provides enhanced clinical telephone triage to ensure the citizens of Cardiff and Vale access safe and effective urgent care, underpinned by the principle of 'right place, first time'.

Main duties of the job

About the role:

Working within a busy call centre environment, you will act as the first point of contact for our citizens with urgent health care needs. You will be responsible for answering calls, supported by computer software and patient protocols, which will enable you to establish the reason for the call. Call handlers will be responsible for answering a range of calls ranging from medical, dental, district nurse and mental health calls. This is in line with our right place, first time principle.

You should have excellent team working skills and you must be reliable and flexible to meet the needs and demands of the service. There are full and part time positions available with this vacancy working across the 24/7 period. This role may include working unsociable hours, and there will also be a requirement to work during bank holiday periods.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

Cardiff and Vale University Health Boardis one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.

Our mission is"Caring for People, Keeping People Well",and our vision is that every person's chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population's health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.

Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.