Peritoneal Administrator

Job description

Job responsibilities

Be responsible for assisting the multi-disciplinary team to achieve an efficient service for patients on the Peritoneal Pathway. This will involve the post holder communicating complex and patient sensitive information to medical staff, dealing with appointment requests and liaise with appropriate clinical teams and support staff concerning the escalation and proactive booking of urgent and routine patients.

Manage the waiting list in line with Welsh Government RTT targets.

Be expected to overcome barriers to understanding when communicating with patients and their families eg. patients may be hard of hearing, English may not be the first language, there may be cultural differences or learning difficulties.

Have excellent organisational skills in managing patients referred from all Health Boards across Wales and be able to co-ordinate their own workload effectively.

Be proficient in using a range of IT systems including: WAP, WCP, PMS, Radis, , inputting data and information with accuracy and adhering to policies and procedures concerning confidentiality and safe storage of information.

Require advanced keyboard skills to undertake a range of typing duties eg. letters, reports, audit presentations, discharge and referral information.

Demonstrate a professional approach to work and establish effective fast track communication networks with all members of the multi-disciplinary team.

Work collaboratively with all members of the Peritoneal team, assisting in the provision of a seamless service, which is responsive to patients, carers and relatives needs.

Receptionist duties, including attending patients on PMS and recording clinic outcomes using COM II.

Utilise UHB computer systems and paper-based systems to arrange follow up appointments, re-book scans and co-ordinate inpatient admissions as directed by the Peritoneal team.

Develop and maintain close relationships with the Colorectal team to assist in identifying and resolving any pathway issues that may arise.

Assist the Peritoneal team with audits / research by gathering and collating information as requested.

Attend and contribute in meetings as required.

Provide empathy and support to the patients, carers and relatives during telephone and/or face to face contact, whilst signposting them to further services.

To deal with all internal & external calls appropriately, (from patients, GPs, other health care personnel) making and amending appointments as required in accordance with clinic rules, in an efficient and courteous manner by telephone.

Undertake follow up actions from multi-disciplinary meetings eg. sending letters, carrying out administrative duties when a patient requires urgent treatment.

Follow up, track results and act on results by bringing any urgent outcomes to the attention of the Peritoneal Team in a timely appropriate manner.

Contribute to the service sustaining achievement of waiting time targets

Work closely with the Service Manager to manage the monitoring, prediction of performance, reporting mechanism and data collection of the activity, capacity and demand for Peritoneal services.

Attend monthly/quarterly service meetings

Demonstrate an awareness of own limits of own practice and knowledge and when to seek appropriate support/advice.

Manage own workload.

Demonstrate self-directed learning, actively seeking role development opportunities to enhance own knowledge and role progression.

Ensure that all mandatory training is up to date.

Demonstrate own activities to new or less experienced staff.

Adhere to UHB policies and procedures relevant to the role.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications and or Knowledge

Essential

• Educated to NVQ Level 3 or possess equivalent skills, knowledge and experience
• OCR/RSA typing qualification or demonstrable equivalent skills and knowledge
• Knowledge and understanding of principles surrounding good data management, including legal responsibilities for data protection.
• Knowledge of UHB policies and procedures
• Knowledge of Caldicott guidelines and Patient Confidentiality

Desirable

• Understanding and knowledge of WG RTT waiting Time Targets
• Knowledge of Peritoneal Malignancy

Experience

Desirable

• Experience of working in a health care setting
• Experience in data management
• Proven ability to prioritise work effectively and to meet service needs and strict deadlines
• Experience of working in a constantly changing environment and willing to accept challenges
• Experience of working with multiple departments and professionals at all levels

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Cardiff and Vale University Health Board

Address

University Hospital of Wales

Heath Park

Cardiff

CF14 4XW

Employer's website

https://cavuhb.nhs.wales/ (Opens in a new tab)