Support Co-ordinator Apprentice

Job summary

Your role will provide administrative assistance to the clinic coordinators which will include booking & cancelling of patient appointments, locating and preparing patient notes and greeting patients on reception. Acting as first contact for enquiries, in person and by phone, taking messages and redirecting them to the appropriate section or member of staff and other general administration duties.

To attend regular review meetings with the supervisor and assessor, leading to an Apprenticeship Qualification in Digital Application Support Level 2.

This qualification consists of:

• Level 2 Diploma in Digital Application Support (QCF)
• Essential Skills - Application of Number (AON) Level 1
• Essential Skills - Communication Level 1
• Essential Skills - Digital Literacy Level 2
• Foundation Apprenticeship in Digital Application Support

Main duties of the job

Your role will provide administrative assistance to the clinic coordinators which will include booking & cancelling of patient appointments, locating and preparing patient notes and greeting patients on reception. Acting as first contact for enquiries, in person and by phone, taking messages and redirecting them to the appropriate section or member of staff and other general administration duties.

Please note if you are already degree qualified you will be ineligible to apply under the Welsh Government eligibility criteria for the qualification.

This post is fixed term for 15 months to meet the needs of the service.

The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.

About us

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.

Our mission is "Caring for People, Keeping People Well", and our vision is that every person's chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population's health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.

Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.