Job summary
AN EXCITING OPPORTUNITY HAS ARISEN FOR A HIGHLY MOTIVATED INDIVIDUAL TO JOIN THE IT SUPPORT TEAM BASED AT THE UNIVERSITY HOSPITAL OF WALES, CARDIFF AS AN IT SENIOR SUPPORT ENGINEER ePMA. T
THIS IS A FIXED TERM POST UTNTIL 31/03/2025 WITH A POSSIBLE EXTENSION, BASED ON PROJECT TIMELINES.
We have an excellent opportunity for a skilled IT Senior Support Engineer . This post will support the development and roll out of ePMA application for Pharmacy and support of Pharmacy users. The role will suit someone with a strong technical knowledge of hardware, who will support the Pharmacy Department in preparing a range of equipment for Cardiff And Vale UHB users.
You'll lead a team of IT Support Officers and analysts, taking responsibility for delivering a high-quality IT and application service to the health board, helping train and develop your team members, and continually looking for ways to improve and enhance the technologies offered.
The post holder will be required to be an active member of the Service Desk Support Team responsible for investigating complex IT issues acrossthe Health Board, providing an effective second-line support function on the desktop infrastructure of the Health Board
The successful candidate will need to be able to learn new systems quickly and be able to adapt to new technologies as they are introduced bythe service. Knowledge of Pharmacy applications will be an advantage
Main duties of the job
This post is for a technically experienced IT Senior Support Engineer specialist with proven sufficient skill sets and experience to assist with the implementation and support of Electronic Prescribing and Medicines Administration (ePMA).
The post holder will be responsible for the day-to-day technical management of the system, troubleshooting complex problems and errors, and liaising with the supplier around functionality issues. They will develop Standard Operating Procedures and Technical Support documents, adhere to meticulous change control processes and communicate changes in system functionality to the Pharmacy Directorate Manager and the Clinical Board Users.
To participate in the departments rota covering office hours, early mornings, evenings, weekend working, Bank Holiday rota and on-call duties. The emergency on-call duty presents unpredictable, frequent, urgent calls for advice and application support.
Provide assistance or training to users and ensure the smooth operation of ePMA pharmacy application. Possess excellent organizational, problem-solving, and communication skills. They must be capable of working under pressure and have the ability to work effectively in a team setting in order to maintain a high standard of service. Previous experience in a professional services environment performing application support, would be an advantage.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people livingin Cardiff and the Vale of Glamorgan, we are focused on our local population's health and care needs whilst working with our partners todevelop regional services.Our mission is "Caring for People, Keeping People Well", and our vision is that every person's chance of leading a healthy life should be equal. Asan organisation we are unashamedly ambitious for our population's health, rising to the challenges of today and tomorrow through our 10-yearstrategy, Shaping our Future Well-being. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement,learning from around the world, and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closelywith our staff and our community.Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts, and cultural attractions. Situated to thewest of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life orrural living, Cardiff and the Vale offer the best of both worlds.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now toview in Trac
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now toview in Trac
Person Specification
Qualifiactions
Essential
- Good general standard of academic achievement.
- Relevant degree or equivalent level of experience in information management and technology. Evidence of specialist knowledge acquired through external specialist courses, training and experience
Desirable
- MSC in IT related subject Management qualification e.g. certificate / diploma level
Experience
Essential
- Experience of technical auditing and updating of PC and user information.
- Sufficient years experience of trouble shooting PC software & hardware faults.
- Previous management experience particularly with change management
- Understanding of ITIL
Desirable
- Experience of large corporate computing environments, including networking utilising Remote Control Software for fault diagnosis and fixing
- Some experience of supervising junior staff or holding a senior position in a service desk environment.
- Previous experience within a clinical and/or laboratory environment with IT projects experience and involvement.
- Ability to manage the workload of Internal & external staff where necessary.
Knowledge / Skills
Essential
- Ability to use a wide range of tools for providing solutions to application errors.
- Sufficient knowledge and experience of Imaging software and techniques, methodologies/systems for building PC images.
- Experience of trouble shooting PC software & hardware faults during Windows O/S Migration
- Ability to test and adapt new and existing systems.
- Provide low-level account administration via Active Directory and scripting methodologies.
Desirable
- Detailed experience with Microsoft Office software and appropriate system software related to clinical and/or laboratory systems
- Knowledge of emerging technologies such as iPads/tablets, Laptops and PC peripherals.
- Understanding of network fundamentals, sufficient to diagnose and assess infrastructure-related issues
Personal Attributes
Essential
- High level of inter personal skills, both verbal and written.
- Ability to work well within a team, but able to work on own initiative and manage own time effectively
- Have a strong customer focus, ensuring your support and interactions are of the highest quality
Desirable
- Ability to motivate and lead a Team of Junior Staff.
- Proactive and enthusiastic with operational problem solving Resilient and can work under pressure.
Person Specification
Qualifiactions
Essential
- Good general standard of academic achievement.
- Relevant degree or equivalent level of experience in information management and technology. Evidence of specialist knowledge acquired through external specialist courses, training and experience
Desirable
- MSC in IT related subject Management qualification e.g. certificate / diploma level
Experience
Essential
- Experience of technical auditing and updating of PC and user information.
- Sufficient years experience of trouble shooting PC software & hardware faults.
- Previous management experience particularly with change management
- Understanding of ITIL
Desirable
- Experience of large corporate computing environments, including networking utilising Remote Control Software for fault diagnosis and fixing
- Some experience of supervising junior staff or holding a senior position in a service desk environment.
- Previous experience within a clinical and/or laboratory environment with IT projects experience and involvement.
- Ability to manage the workload of Internal & external staff where necessary.
Knowledge / Skills
Essential
- Ability to use a wide range of tools for providing solutions to application errors.
- Sufficient knowledge and experience of Imaging software and techniques, methodologies/systems for building PC images.
- Experience of trouble shooting PC software & hardware faults during Windows O/S Migration
- Ability to test and adapt new and existing systems.
- Provide low-level account administration via Active Directory and scripting methodologies.
Desirable
- Detailed experience with Microsoft Office software and appropriate system software related to clinical and/or laboratory systems
- Knowledge of emerging technologies such as iPads/tablets, Laptops and PC peripherals.
- Understanding of network fundamentals, sufficient to diagnose and assess infrastructure-related issues
Personal Attributes
Essential
- High level of inter personal skills, both verbal and written.
- Ability to work well within a team, but able to work on own initiative and manage own time effectively
- Have a strong customer focus, ensuring your support and interactions are of the highest quality
Desirable
- Ability to motivate and lead a Team of Junior Staff.
- Proactive and enthusiastic with operational problem solving Resilient and can work under pressure.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
